Director, Business Process Ownership - Claims Optimization Property

USAA•Tampa, FL

3d•$135,300 - $243,540•Hybrid

About The Position

As a dedicated Director, Business Process Ownership for Claims Optimization Property, you will oversee a team of business professionals that are responsible for the end-to-end aspects and overall ownership of assigned processes. Guides team members to collaborate with enterprise partners in the facilitation and development of business rules, gathering of requirements, artifacts and process management. Guides team members in the ownership of assigned processes to include, capturing, documenting and sustaining processes. Maintains compliance with policies, procedures and regulations. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA or Tampa. Relocation assistance is not available for this position.

Requirements

8 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization.
3 years of direct team lead, supervisory or management experience.
Experience leading and/or participating in programs/projects, business process owner/consultant efforts in a dynamic environment.
Extensive experience in the application of process management methodologies, standards and policies within a regulated environment.
Knowledge of operational risk management practices.
Organizational agility; with demonstrated ability in developing partnerships across a complex business landscape, while utilizing/ implementing Lean and continuous improvement methodologies.
Experience gathering and assessing set of performance metrics to ensure both efficient and effective processes.

Nice To Haves

Experience in property, catastrophe, and/or multi-line Claims Operations and/or Optimization.
Experience developing strategy, leading cross-functional teams, and delivering results.
Experience in analytics and developing business cases to drive process optimization.
Experience influencing and communicating with executive leaders and stakeholders to drive strategy and high value initiatives.
US military experience gained through military service or gained as a military spouse / domestic partner.

Responsibilities

Responsible for leading a team that is focused on process ownership and improving business results by identifying process gaps and opportunities, recommending solutions and developing and monitoring key process performance indicators.
Aligns with enterprise partners to define backlog and present the business case to compete for funding and ultimately ensure execution to output.
Ensures the backlog is prioritized in accordance with business deliverables.
Defines, develops and evaluates performance metrics to establish process success, and engages stakeholders to ensure cohesive and continuous alignment to measures of success.
Utilizes and oversees reporting, data, and analytics to measure process and project performance, adjust services and operational activities, and inform key stakeholders.
Ensures risk mitigation is a top priority by diagnosing and quickly resolving risk opportunities.
Influences business unit and business processes to address risk across all activities.
Using prescribed project execution methodologies such as Agile, Six Sigma, Lean, and Waterfall, collaborates with process stakeholders to ensure timely execution of deliverables to improve or design-controlled processes.
Manages identifies business process risks and oversees that appropriate controls are captured, documented, sustained and ultimately mitigated.
Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.