Director, Business Portfolio and Delivery Management

RBC•Toronto, ON

1d•Onsite

About The Position

Lead strategic planning and delivery of multiple complex programs across RBC Investor Services with direct accountability for portfolio performance, business outcomes, and organizational alignment. You will manage the full delivery lifecycle—from planning and resource optimization through execution and value realization—ensuring initiatives deliver measurable value to clients while managing interdependencies and maintaining governance discipline. You report to the Managing Director, Strategic Transformation and collaborate with Client and Markets, Operations, Technology, Product, Risk, Compliance, and Finance leadership and teams. This strategic, execution-focused role bridges business strategy with operational delivery at the enterprise level, establishing a scalable portfolio and delivery management capability and team mentoring for sustained excellence.

Requirements

15+ years in financial services program and portfolio management with exposure to transformations or large-scale initiatives
Proven track record managing complex portfolios in regulated environments with measurable business outcomes
Strong governance and strategic planning capability; ability to balance priorities and drive portfolio-level decisions across matrix organizations
Excellent executive communication and C-suite engagement skills
Demonstrated expertise in enterprise program governance, risk management, portfolio controls, and regulatory compliance
Strategic commercial acumen; understanding of financial services business models and competitive advantage
Advanced program and portfolio management discipline (certification preferred); skilled in execution planning, frameworks, and dependency management
Executive presence and strategic influence; ability to drive enterprise decisions without positional authority
Systems thinking and enterprise leadership capability
Demonstrated commitment to building sustainable teams and developing emerging leaders

Nice To Haves

PgMP, PMP, or equivalent certification
Direct experience designing enterprise portfolio and program governance structures
Background in Investor Services, financial operations, or capital markets transformations
MBA or equivalent advanced business qualification

Responsibilities

Manage delivery end-to-end: Establish delivery strategy, execution frameworks, and resource allocation models; track performance and escalate cross-program risks and dependencies with proactive mitigation plans
Lead program planning and prioritization: Translate business objectives into portfolio roadmaps; align stakeholders through transparent reporting and regular governance cadences
Orchestrate cross-functional dependencies: Align program managers, Operations, Technology, Risk, Compliance, and Finance teams; resolve cross-program conflicts and resource constraints
Establish governance discipline: Maintain portfolio and program steering cadence with transparent trade-off analysis; escalate portfolio-level decisions to executive leadership with clear recommendations and impact assessments
Produce and maintain governance artifacts: Create portfolio and program charters, dependency maps, dashboards, status reports, risk/issue logs, and decision records ensuring traceability from strategy through execution
Manage portfolio financials: Full accountability for cost management and value realization; provide clear financial impact assessments to leadership
Deliver executive communications: Present portfolio and program health, risk posture, and strategic alignment with confidence and clarity
Apply systems thinking: Manage complex interdependencies across organizational structure, business strategy, talent, process, technology, compliance, and market dynamics; drive integrated decisions that optimize enterprise outcomes
Build and develop teams: Lead 6 Business Program and Project Managers and oversee 4 Business Analysts; establish capability development pathways and reinforce delivery discipline
Embody RBC Blueprint values (Client First, Integrity, Collaboration, Respect, Excellence) and behaviours (Live Our Purpose, Shape What's Next, Win as OneRBC, Think Differently, Be Bold and Clear, Grow Great People, Own It, Build Trust Everyday)
Establish succession readiness: Develop emerging leaders through knowledge transfer and process documentation; track team retention and advancement as key success metrics

Benefits

bonuses
flexible benefits
competitive compensation
commissions
stock where applicable
Development support through coaching and mentoring
Direct, lasting impact on organizational performance and competitive positioning
Dynamic, collaborative leadership environment
Flexible work/life balance options
Opportunities for progressive executive advancement across RBC