Director, Business Operations - Products & Platforms

Left Field Labs•United States,

1d•$160,000 - $195,000

About The Position

Left Field Labs is seeking a results-driven Director of Business Operations to lead business operations, delivery, and culture for its Products & Platforms pod. The role defines and executes the production vision, roadmap, and delivery standards for complex digital products, applications, and platform ecosystems, working closely with strategists, product designers, and platform engineers to take technology solutions from concept to launch. The Director oversees day-to-day execution of the pod’s roadmap, with accountability for operational excellence, predictable delivery, profitable growth, and strong client relationships. Responsibilities include managing the pod’s multi-million-dollar P&L, shaping business development and solution scoping, planning resources and staffing, and overseeing production and delivery. The role leads and mentors the pod while maintaining technical rigor, accountability, creative integrity, and a high-trust team culture. This position reports to the Vice President, Product Engineering.

Requirements

10+ years of digital production or program management experience within a digital agency, product design studio, or consultancy, focused on complex web platforms, enterprise software, or custom digital products.
3+ years of direct management experience hiring, leading, and mentoring cross-functional teams of designers, engineers, and strategists.
Proven track record managing a multi-million-dollar P&L for a pod or equivalent business unit, including revenue forecasting, margin targets, profitability, and operational burn rates.
Experience co-leading pitches, authoring complex technical SOWs, building product budgets of $1M or more, and presenting solutions to executive client stakeholders.
Strong understanding of software development lifecycles, platform and CMS architectures, cloud infrastructure, API integrations, and CI/CD workflows.
Expertise in multi-project resource allocation, dynamic staffing models, utilization tracking, and vendor or contractor management across distributed teams.
Ability to foster an empathetic, high-trust team culture that balances creative and technical standards with team well-being and open communication.
Ability to manage C-suite and VP-level client stakeholders, navigate complex governance, and turn ambiguous briefs into clear deliverables.
Outstanding written, verbal, and presentation skills, with a self-directed, pragmatic, and highly organized approach to leadership.

Responsibilities

Manage the Products & Platforms pod’s multi-million-dollar P&L, including revenue forecasting, margin targets, profitability, and operational burn rates.
Lead production planning and solution architecture for pitches, RFPs, and organic growth opportunities; translate client goals into actionable platform strategies.
Lead scoping sessions with Engineering, Design, and Strategy to assess requirements and feasibility and define end-to-end delivery approaches.
Author, review, and finalize Statements of Work, master service agreements, technical roadmaps, risk matrices, and project budgets.
Present production and platform strategies to clients and executive stakeholders, addressing product lifecycles, platform trade-offs, and release strategies.
Identify follow-on phases, feature enhancements, and managed service opportunities within existing client accounts.
Lead and shape the Products & Platforms pod, establishing operational rhythms, performance standards, psychological safety, and high performance.
Own pod-wide resourcing strategy, capacity planning, and allocation models.
Maintain forward-looking resourcing roadmaps and identify utilization bottlenecks, skill gaps, and bench risks.
Develop relationships with freelance producers, technical contractors, and offshore or nearshore engineering partners.
Balance utilization and billability with team well-being, project margins, and delivery efficiency.
Oversee onboarding of contract and external talent into agency systems, workflows, and culture.
Coordinate across Production, Product Design, Engineering, HR, and Executive Leadership to support shared ownership and collaboration.
Lead through technical pivots, changing requirements, and high-stakes launches, maintaining contingency plans.
Partner with HR and executive leadership to recruit, hire, onboard, and retain production talent.
Track and report project health metrics, including budget burn, sprint velocity, scope creep, margin health, and client satisfaction.
Identify technical, schedule, and staffing risks and implement mitigation strategies.
Serve as executive producer or steering sponsor on flagship product accounts and address escalated client or execution challenges.
Maintain documentation for platform workflows, delivery playbooks, and QA frameworks.