Director, Business Operations

PayPal • San Jose, CA

1d • $137,500 - $236,500 • Hybrid

About The Position

PayPal is seeking a strategic, collaborative Director of Business Operations to lead business operations for its growing Americas business. This high-impact leadership role is responsible for ensuring the operating model functions effectively and enabling the business to scale with clarity and confidence. The Director will partner with the SVP of the Americas as a trusted advisor, supporting strategy execution and translating the SVP’s vision into operational delivery. The role works across commercial and operational teams to align priorities, support execution, and turn insights into actions that drive performance and growth.

The Director will support commercial execution and strategy formulation, partner with Enterprise, SMB, and Consumer segment leads, and use data and business intelligence to inform decisions and executive planning. The role owns regional operating rhythms, including operating and performance reviews, and supports performance management across merchant and consumer business lines. It also oversees operating-model governance, cross-functional collaboration, budgets, resource allocation, and initiatives to improve processes, productivity, and costs. The position is based in a balanced hybrid work model for the majority of employees: three days in the office and two days at either a PayPal office or home workspace.

Requirements

• At least 10 years of relevant experience and a bachelor’s degree, or an equivalent combination of education and experience.
• At least 8 years in senior business operations or general management roles.
• Strong analytical understanding, including interpreting numbers and structuring analytics.
• Strong business acumen regarding FinTech markets and a thorough understanding of B2B and B2C digital business models.
• Demonstrated experience managing complex operating models, end-to-end initiatives, and cross-functional collaboration.
• Clear and confident communication skills, with the ability to provide clarity to stakeholders at all levels, especially in fast-paced or ambiguous situations.
• Strong commercial acumen and the ability to support go-to-market teams with operational insights, challenge norms, and recommend change.
• Ability to use data and reporting tools to drive decisions.
• Ability to work in a matrix organization, collaborate with peers, manage upward and downward, and lead with empathy.
• Proven ability to lead teams and drive alignment in dynamic, high-change environments.
• Very strong communication and networking skills.
• Excellent written and spoken English.

Nice To Haves

• Experience in management consulting, e-commerce, digital transformation, or business model transformation.
• Experience using Tableau, Looker, or Salesforce.

Responsibilities

• Establish the overall business or technical strategy for business operations in the aligned organization.
• Advise business leadership and influence decisions.
• Drive strategic objectives and ensure resources are effectively allocated.
• Oversee and support planning and management of financial, budget, and headcount targets.
• Serve as a liaison between business leadership, staff, and other key partners.
• Optimize workflows and drive process improvements to enhance organizational performance.
• Drive and monitor Objectives and Key Results (OKRs) to address business and operational gaps.
• Support the SVP of the Americas in strategy formulation and priority setting.
• Partner with Enterprise, SMB, and Consumer segment leads to provide insights and support growth, market responsiveness, and customer experience.
• Use data and business intelligence to inform decisions, identify risks and opportunities, and support executive-level planning.
• Develop and implement strategic plans and initiatives to improve business processes and drive growth.
• Identify and implement operational efficiencies to increase productivity and reduce costs.
• Define and use key metrics to monitor performance, identify issues, and support outcome-driven decisions across merchant and consumer business lines.
• Own and lead regional operating rhythms, including operating reviews and performance reviews, ensuring consistency, insight, and accountability.
• Ensure the markets operating model functions effectively and aligns teams, systems, and resources with strategic goals.
• Collaborate with Product, Marketing, Finance, Analytics, and Revenue Operations to align and execute initiatives.
• Analyze market trends and customer needs to identify opportunities for innovation and improvement, and monitor e-commerce industry developments to inform business strategies.
• Manage budgets and resource allocation to support the Americas region.

Benefits

• Generous paid time off.
• Healthcare coverage for employees and their families.
• Resources to support financial security and mental health.
• Annual performance bonus, equity, or other incentive compensation, as applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Director