Director, Business Operations

Johnson & Johnson Innovative Medicine•Hopewell Township, NJ

8d•$164,000 - $282,900•Hybrid

About The Position

The Director, Business Operations sits within the DU and is accountable for establishing and continuously optimizing business operations strategy to enable the DU to deliver the portfolio, as measured by time, cost, and quality. This is achieved through broad understanding of the portfolio, strong relationships with functional units within and outside the DU, and by analyzing data to uncover insights and improve ways of working. The Director, Business Operations reports to the Delivery Operations Leader and leads Business Operations for the entire DU. The role includes leadership, growth, and development responsibilities for team members. The Director, Business Operations also directly supports the Head of PADU and the DU Senior Leadership Team (SLT), serving as a strategic partner to ensure delivery of the portfolio, proactive risk management, and strong governance. The Director, Business Operations, will collaborate with the PADU SLT, the Business Operations Leadership Team (BOLT), and Business Operations team members throughout Global Development to maintain global oversight of: Business Operations Strategy, Metrics, Goals and Objectives for the DU, aligned with Global Development strategy Communication Strategy within the DU, including supporting broader Global Development Communications by providing DU specific content Governance and management of DU functional budget and portfolio-delivery risks, using insights and proactive analysis to mitigate and manage risks early Translation of global talent strategy into DU-level talent planning and enablement. Establishment of a governance framework for functional onboarding, training, and communications in the DU ROI-based, insights-driven process improvements (e.g. investigator meetings, inspection readiness, stakeholder engagement, efficiency improvement initiatives)

Requirements

Minimum of a Bachelor's degree required, preferably in Life Sciences (e.g., Biology, Chemistry, Biochemistry, Nursing, Pharmacy)
Minimum of 10 years of clinical research experience acquired in pharmaceutical industry or CRO.
People management experience.
Expertise or experience in risk and portfolio management.
Excellent knowledge of drug development, clinical research operations and regulatory requirements including ICH-GCP, HCC and applicable regulations.
Proven track record of project management.
Excellent communication and leadership skills.
Proven ability to foster team productivity and cohesiveness.
Strong in strategy development, project execution, stakeholder management, training and excellent interpersonal skills.
Strong decision-making and financial management skills.
Flexibility to work in a rapidly changing environment with the appropriate sense of urgency.
Experience in transforming organizations in response to business needs.
Effective issue resolution and ability to generate and implement contingency plans for both productivity and quality issues when required.
Ability to synthesize and evaluate data generated from various reports and sources.
Demonstrated skills in effective communication with various internal and external stakeholders (e.g. investigational sites, ethics committees, health authorities. etc.).

Nice To Haves

Advanced degree in a scientific discipline and/or Master’s degree is preferred

Responsibilities

Identify, assess, and proactively mitigate portfolio-level and operational risks. Develop and implement risk management processes and controls to ensure early identification of issues, constant inspection readiness, and compliance with regulations and company policies.
Manage and coordinate business operations strategy and initiatives to drive operational excellence across key functional domains, including Delivery Operations, Trial Management, and Therapeutic/Disease Area Stronghold Delivery. Collaborate closely with Business Operations peers within Global Development to align on enterprise-wide improvements.
Establish and lead DU business reviews, risk forums, and performance discussions. Leverage insights from data and operational metrics to support decision-making and highlight areas for continuous improvement. Shape reporting frameworks and tools to enable clear and actionable oversight.
Oversee DU-level planning and tracking of functional budgets, in close partnership with the Resource Management Director, Capacity Management, and Finance.
Ensure consistent and timely communication within the DU. Deliver DU-specific content that supports broader Global Development communications and ensures transparency and stakeholder engagement across internal and external audiences.
Provide guidance and tools to support continuous improvement initiatives. Partner with PADU Delivery Operations Leads and functional experts to drive harmonization, process maturity, and delivery effectiveness.
Establish key customer and stakeholder interfaces across the DU and align operational strategy to evolving needs. Build strong partnerships to ensure effective collaboration and joint accountability for delivery outcomes.
Supervise and support team members within the business operations function. Promote a culture of trust, professional growth, and impact-oriented performance.
Define and implement DU-wide process optimization strategies. Lead efforts to enhance operational workflows, streamline delivery, and introduce innovations aligned with enterprise priorities.
Define and monitor key performance indicators (KPIs) and management systems to track delivery execution. Ensure visibility and accountability for operational results.
Provide strategic and operational support to the DU Head and PADU SLT. Contribute to the planning, governance, and execution of cross-functional initiatives that drive portfolio delivery, improve operational effectiveness, and ensure alignment with DU priorities.
Take ownership of initiatives and ad hoc projects that enable smooth and agile DU operations. Act as a driver for change, resilience, and results across the organization.

Benefits

medical, dental, vision, life insurance, short and long-term disability, business accident insurance, and group legal insurance.
consolidated retirement plan (pension) and savings plan (401(k)).
long-term incentive program.
Vacation –120 hours per calendar year
Sick time - Sick time - 40 hours per calendar year; for employees who reside in the State of Washington – 56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member
Caregiver Leave – 10 days
Volunteer Leave – 4 days
Military Spouse Time-Off – 80 hours
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year