Director, Business Operations

Pfizer • New York City, NY

1d • $176,600 - $294,300 • Hybrid

About The Position

The Business Operations leader is a strategic partner to the Data & Intelligence (D&I) leadership team and will help establish the newly formed D&I organization. This global role builds the operational discipline, organizational infrastructure, communication rhythms, and financial stewardship needed for effective execution. It leads organizational communications and engagement, workforce and organizational operations, and financial management across operating expenses (OpEx) and capital expenses (CapEx). The leader works with ELT+1 and other senior leaders and enabling partners to translate priorities into operating plans, decision support, and scalable processes that strengthen transparency, accountability, colleague connection, and business performance. The role also helps shape the organization’s culture and build a connected team; it does not include portfolio management accountability.

The position leads and develops a team of 3–5 business operations colleagues. It is a hybrid role. The annual U.S. base salary range is $176,600 to $294,300, with eligibility for a Global Performance Plan bonus target of 20% of base salary and a share-based long-term incentive program. Relocation assistance may be available based on business needs and/or eligibility. Candidates must have permanent U.S. work authorization; visa sponsorship is unavailable.

Requirements

• Bachelor’s degree and 8+ years of relevant experience in business operations, finance, organizational operations, communications, or a related discipline; equivalent experience will be considered.
• Experience leading complex, cross-functional business operations in a global, matrixed organization, including direct people leadership, with demonstrated judgment, discretion, and accountability.
• Experience in financial planning and management, including OpEx, CapEx, forecasting, actuals, variance analysis, and executive-level reporting.
• Experience managing workforce and organizational processes such as headcount, compensation planning, open roles, organizational changes, and resource scenarios.
• Experience shaping and delivering leadership communications and large-scale colleague forums, including town halls and organizational announcements.
• Strong analytical capability and advanced proficiency in Microsoft Excel and PowerPoint, with the ability to translate complex information into clear recommendations and leadership-ready materials.
• Ability to influence senior stakeholders, manage competing priorities, lead through ambiguity, and create structure in a changing environment.
• Permanent work authorization in the United States; U.S. work visa sponsorship is not available.

Nice To Haves

• Master of Business Administration or another relevant advanced degree.
• Experience in the pharmaceutical, life sciences, or another highly regulated global environment, ideally within a digital, technology, or data and analytics organization.
• Working knowledge of enterprise finance, procurement, workforce, and reporting platforms such as SAP, Workday, and Power BI, and collaboration tools such as Microsoft 365 and SharePoint.
• Experience building or standardizing business operations in a newly formed or transforming organization, including designing scalable operating practices from the ground up.
• Working understanding of data, analytics, and AI concepts and how technology organizations operate, with the ability to translate D&I priorities into business, financial, and workforce plans.
• Strength in change leadership, organizational communications, executive presence, and colleague engagement.

Responsibilities

• Establish and lead D&I business operations, including operating rhythms, governance, decision forums, management reporting, and clear ownership of operational priorities.
• Own the D&I communications, engagement, and culture agenda, including town halls, leadership updates, organizational announcements, team channels, colleague listening mechanisms, and recognition.
• Partner with senior leaders, including ELT+1, to develop audience-centered communications and coordinate content, speaker preparation, reviews, approvals, events, and follow-up actions.
• Lead organizational operations across headcount, compensation planning, open roles, hiring forecasts, workforce movements, reporting-line and cost-center changes, organizational charts, onboarding, and related people processes in partnership with People Experience and Finance.
• Provide workforce insights and scenario analysis for organization design, resource decisions, talent planning, and leadership discussions while maintaining confidentiality and sound data stewardship.
• Lead financial planning and operational management across OpEx and CapEx, including annual planning, forecasts, actuals, accruals, variance analysis, budget transfers, investment requests, and leadership reporting.
• Standardize financial and business processes for purchase orders, statements of work, change orders, vendor commitments, contract renewals, chargebacks, capitalization, and other controls with Finance, Procurement, and business owners.
• Lead and develop a team of 3–5 business operations colleagues, setting priorities, building capability, and establishing scalable ways of working.
• Synthesize financial, workforce, and operational information into leadership insights, recommendations, risks, and decisions, and drive follow-through on agreed actions.
• Improve the efficiency and scalability of business operations, including through automation, self-service reporting, and AI-enabled tools.

Benefits

• 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution
• Paid vacation, holiday, and personal days
• Paid caregiver/parental and medical leave
• Medical, prescription drug, dental, and vision coverage
• Eligibility for a Global Performance Plan bonus with a 20% target of base salary
• Eligibility to participate in a share-based long-term incentive program
• Relocation assistance may be available based on business needs and/or eligibility
• Comprehensive benefits and programs intended to support colleagues’ health and life needs

What This Job Offers

• Job Type: Full-time
• Career Level: Director