Director, Business Operations & Transformation

TriplePoint Acquisition Holdings • Grand Prairie, TX

1d • Remote

About The Position

TriplePoint is seeking a Director of Business Operations & Transformation to join their team. This is a highly visible, cross-functional leadership role responsible for turning strategy into execution. The Director will partner with executive leaders and teams across Operations, IT, HR, Finance, and operating companies to identify opportunities, simplify work processes, strengthen operational performance, and build scalable capabilities for growth. The role involves leading change initiatives related to operating models, process improvement, technology enablement, performance management, and organizational transformation, with a focus on delivering measurable business results.

Requirements

• Bachelor’s degree in Business, Operations, Engineering, Finance, or a related field, or an equivalent combination of education and relevant experience.
• 10+ years of progressive experience in business operations, operational excellence, business transformation, continuous improvement, or a related discipline.
• 5+ years leading teams, major transformation initiatives, or complex cross-functional programs.
• Experience developing and executing operational strategies within complex, multi-site, multi-business, or decentralized organizations.
• A track record of leading large-scale transformation, process improvement, technology implementation, or organizational change.
• Strong knowledge of operational excellence and continuous improvement practices, including process mapping, workflow optimization, root cause analysis, and performance management.
• The ability to influence senior and executive leaders, build alignment, and move initiatives forward across multiple functions and businesses.
• Strong analytical and financial acumen with the ability to turn data into clear business insights and recommendations.
• Experience developing KPIs, dashboards, and performance frameworks that measure business outcomes.
• Experience working with ERP, CRM, Field Service Management, business intelligence, or related enterprise platforms.
• Strong executive communication, presentation, facilitation, and stakeholder management skills.
• Ability to travel up to 40%.

Nice To Haves

• Experience in mechanical services, field services, industrial services, construction, manufacturing, or another multi-site service environment.
• Experience working across portfolio companies, decentralized operating businesses, or organizations experiencing significant growth or integration.
• Lean, Six Sigma, project management, or change management certification.
• Experience leading ERP, CRM, Field Service Management, automation, or other enterprise technology transformations.
• Experience supporting mergers, acquisitions, integrations, or operating model transformations.

Responsibilities

• Develop and lead business operations and transformation strategies aligned with TriplePoint’s growth priorities.
• Partner with executive and senior leaders to identify opportunities, establish priorities, and translate business objectives into actionable plans.
• Evaluate operating models, workflows, processes, and organizational capabilities to identify opportunities for greater efficiency, scalability, and performance.
• Build and advance operational excellence frameworks, standards, and best practices across multiple businesses.
• Lead complex transformation initiatives involving process redesign, technology, automation, organizational change, and continuous improvement.
• Identify opportunities to create consistency across the portfolio while recognizing the unique operational needs of individual businesses.
• Partner with IT and business leaders to evaluate and implement technology that improves workflows, productivity, data visibility, and decision-making.
• Establish governance, prioritization, and accountability for major transformation and operational improvement initiatives.
• Develop KPIs, dashboards, and performance management frameworks that give leaders meaningful visibility into business performance.
• Use operational and financial data to identify performance gaps, evaluate opportunities, and recommend solutions.
• Lead change management efforts that drive adoption and ensure new processes, systems, and operating practices stick.
• Build organizational capability through coaching, training, tools, and resources that strengthen operational discipline and continuous improvement.
• Lead complex, cross-functional initiatives with clear scope, ownership, resources, risk management, and executive visibility.
• Facilitate leadership discussions that align stakeholders, remove barriers, and accelerate decisions.
• Build strong partnerships across operating companies and functions, creating an environment of collaboration and shared best practices.
• Communicate transformation progress, business results, risks, and opportunities clearly to executive leadership.

Benefits

• $0 employee-only premiums for medical, dental, short-term disability, and basic life insurance
• Vision insurance
• 401(k) retirement plan with company match
• Health Savings Account (HSA) with TriplePoint contributions for eligible employees
• Wellness programs and resources
• Employee Assistance Program
• Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Director