Dir, Business Operations Mgmt

Lam Research•Fremont, CA

17h•Hybrid

About The Position

The Global Customer Operations Group brings industry insights and experience to help our customers deliver on their technology roadmaps. We work tirelessly to earn the trust of our customers, because we know that working closely together leads to the highest quality outcomes. Leads process improvement initiatives through the disciplined use of measurements, accountability, analysis and discussion of process alternatives in order to arrive at best practices. Plans, manages, and controls the activities of a team that provides operational support for a business segment, group or team. Brings expertise or identifies subject matter experts in support of multi-functional efforts in process improvement, data capture and analysis, infrastructure support, tool ownership and compliance with procedures, etc. Advises business groups by providing strategic direction to initiative prioritization, integration and resource application. Ensures that policies and procedures align with corporate vision. Selects, develops, and evaluates personnel ensuring efficient operation of the function.

Requirements

7 years of experience leading teams in a high-tech industry, preferably with a minimum of 3 years in program management roles
History of predictable business results: making aggressive commitments and meeting them
High aptitude with business processes and operational execution
Excellent leadership and communication skills; bias to action
Adaptable, flexible, and versatile leader with strong analytical capabilities
Able to lead & influence technically strong employees

Nice To Haves

Operational background preferred
BS/BA, MBA preferred
Operations background, preferably in semiconductor industry with Etch and Deposition product and process knowledge

Responsibilities

Owns/operates Regional Business Operation execution system: processes and accountability to deliver predictable results for Annual Objectives & financial forecast commits at the region level
Supports Regional Operations Executive in setting global stretch objectives aligned to customer business outlook and company strategy
Drives predictable financial performance through effective and efficient management of financial reviews
Coordinates all points of data and reporting to set up an integrated system of regional operations performance reviews
Oversee installed base operations, including workforce planning, safety and quality
Oversee regional capital equipment and spares order fulfillment process performance and efficiencies
Risk management and escalation support
Leads NA field safety initiatives and reporting
Develops business process continuous improvement efforts