Dir, Business Management Specialist

TIAA•Dallas, NY

1d•Onsite

About The Position

The Director, Business Management Specialist serves as the Executive Assistant to TIAA's Chief Marketing & Communications Officer (CMCO) while providing strategic business support to the broader Marketing & Communications (M&C) organization. Under minimal supervision, the role operates at both tactical and strategic levels, handling day-to-day administrative work for the CMCO and supporting M&C business operations. Responsibilities range from coordinating international travel to compiling executive-level status reports on marketing initiatives. The role supports the CMCO's schedule, communications, travel, expenses, and preparation for conferences, speeches, town halls, and reports. It also coordinates with Executive Assistants supporting the Executive Committee and M&C Leadership Team, monitors required team training, and identifies ways AI can take on routine tasks. For the broader M&C portfolio, the role tracks initiative updates, risks, issues, actions, and progress; prepares presentations for enterprise leadership and lines of business; and plans meetings and materials for projects, offsites, and strategic objectives. The position requires discretion with confidential information and strong organization, communication, and relationship-management skills.

Requirements

At least 5 years of experience as an Administrative Assistant, Executive Assistant, or Business Manager.
Excellent interpersonal skills and the ability to build strong relationships across all levels of the organization.
Exceptional organizational and time-management skills, including the ability to manage multiple competing priorities.
Proactive problem-solving and decision-making approach.
Strong written and verbal communication skills, including experience drafting executive-level correspondence.
Ability to handle sensitive and confidential information with discretion.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Teams, Concur, and Workday.
Demonstrated ability to thrive in a high-pressure, fast-paced environment.

Nice To Haves

At least 7 years of experience as an Administrative Assistant, Executive Assistant, or Business Manager.
Experience supporting Marketing & Communications functions.
Experience with or curiosity about learning and using AI.
University degree (preferred).

Responsibilities

Schedule meetings and calls for the CMCO, including managing a complex and dynamic calendar and coordinating staff meetings and meetings with external partners and organizations.
Act as a liaison between the CMCO and internal departments to support effective communication and cohesion within the office.
Coordinate proactively with Executive Assistants supporting the Executive Committee and M&C Leadership Team to ensure seamless scheduling and consistent service delivery.
Draft and send communications on behalf of the CMCO when requested.
Coordinate domestic and international travel arrangements for the CMCO.
Process expense reports for the CMCO and direct reports as needed, in compliance with company travel and expense policies.
Gather and organize information for conferences, speeches, town halls, and reports as requested by the CMCO.
Maintain confidentiality of corporate, personnel, and business-sensitive matters.
Monitor required training completion across the team and follow up with leaders and individuals to support scorecard performance.
Identify opportunities to use AI to handle routine tasks and free capacity for higher-value strategic support.
Compile and document updates on key M&C initiatives, track risks, issues, action items, and progress, and follow up with teams as needed.
Develop and update PowerPoint presentations for enterprise leadership and across lines of business.
Plan and prepare meetings for business projects, offsites, and strategic objectives, including developing agendas and gathering materials.