Director, Business Intelligence & Operations — Global Advanced Services
About The Position
As Director of Business Intelligence & Operations for Global Advanced Services, you will establish the global strategy, operating cadence, and data-driven management frameworks that power world-class service execution. You will partner directly with senior executive leaders across Finance, Sales, Product, and Delivery Operations to turn complex operational data into actionable business intelligence that directly boosts revenue growth, capacity utilization, and forecast precision. This role serves as a strategic catalyst, establishing operational discipline and visibility across matrixed global teams to maximize customer value on the Everpure™ Platform.
Requirements
- Proven ability to establish business intelligence frameworks, drive operating rhythms, and influence executive decision-making within a complex, global matrixed enterprise.
- 10+ years of experience in business operations, business intelligence, sales operations, strategy, analytics, professional services, consulting, or a related discipline.
- Expert understanding of professional services business models, with demonstrated skill in synthesizing bookings, revenue, utilization, and delivery metrics into clear operational strategies.
- Proficiency leveraging enterprise workflow and business intelligence ecosystems (such as Salesforce, ServiceNow, Snowflake, CRM, and PSA systems) to architect automated reporting mechanisms.
- Outstanding executive communication and stakeholder management skills, capable of bridging strategic goals across Finance, Sales, Delivery, and Engineering leadership.
Responsibilities
- Establish and lead the annual planning rhythm, governance mechanisms, and operational reviews across global Advanced Services, translating organizational priorities into consistent execution frameworks.
- Oversee the development of real-time, executive-ready dashboards and reporting models that connect pipeline, bookings, utilization, and customer outcomes to bottom-line business performance.
- Partner with Service Sales and Delivery Operations to refine capacity planning, renewal forecasting, and pipeline analytics, maximizing renewal rates and expanding service account opportunities.
- Lead cross-functional initiatives to streamline workflow processes, eliminate reporting friction, and standardize metrics definitions across global regions.
- Build, mentor, and empower a high-performing team of operations and business intelligence professionals, cultivating a culture of analytical rigor, proactive problem-solving, and cross-functional impact.
Benefits
- flexible time off
- wellness resources
- company-sponsored team events
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
