Director, Business Intelligence & Analytics

Farmers Insurance

2d•$121,350 - $230,375•Hybrid

About The Position

The Director, Business Intelligence & Analytics leads a team of two analysts and serves as the data and analytics partner across Farmers’ Life Insurance organization. The role transforms how the business accesses and uses data, turning insights from distribution and sales, new business, and customer and agent experience into decisions that support profitable growth. The team owns and evolves field-facing and operational reports and dashboards, builds statistical models, and provides analysis for high-visibility, cross-functional initiatives. The director influences data and analytics strategy, reviews and approves analytics initiatives, oversees existing data products, and develops ideas with business leaders through implementation. This leader develops advanced analytics solutions, including models that improve understanding of the application funnel, policy placement, and persistency, as well as Power BI dashboards for agents, field leaders, and operations teams. The role partners with leaders across distribution and sales, customer and agent experience, and operations to identify opportunities, define analytics requirements and business plans, and drive work to resolution. It also applies knowledge of financial services and Life Insurance data, including cloud-based data storage and sharing, while balancing business needs with regulatory and compliance requirements. The director consults on UAT, technical specifications, strategic planning, contract design, testing, and training, and independently leads highly complex projects with little to no guidance. As a people leader, the director supervises, coaches, and manages two analysts, provides feedback, supports professional development, and builds a high-performance and innovative culture. The role creates and executes strategic plans for the team and partners across three or more business domains, communicates strategy to audiences new to analytics, and helps enable enterprise priorities.

Requirements

Bachelor’s degree or equivalent required.
7–10 years of related work experience in business intelligence, analytics, or data science.
Experience building and maintaining enterprise reports and dashboards in Power BI or a comparable BI tool, including data modeling and DAX.
Experience applying statistical and predictive modeling techniques, such as regression, segmentation, propensity modeling, or retention modeling.
Hands-on proficiency with SQL and experience with data warehouses, data marts, and cloud-based data platforms spanning multiple source systems.
Experience partnering with senior business leaders to turn ambiguous questions into analytics requirements, prioritized roadmaps, and measurable outcomes.
Experience leading complex, cross-functional analytics initiatives with IT, data science, product, and vendor partners from concept through implementation.
Experience establishing data quality, governance, and reporting standards and resolving data issues across systems.
Ability to communicate insights and recommendations clearly to executive and non-technical audiences.

Nice To Haves

Master’s degree in Analytics, Data Science, Statistics, Economics, or an MBA with a quantitative focus.
Relevant certifications, such as Microsoft Certified: Power BI Data Analyst Associate or insurance industry designations such as LOMA FLMI.
Insurance or financial services industry experience, ideally in Life Insurance, with familiarity with new business, underwriting, policy administration, and distribution data.
Experience analyzing sales and distribution performance, application funnel and throughput, placement, persistency, or agent and customer experience metrics.
Experience in a people leader or management role, including coaching and developing analysts.
Experience supporting field-facing or agent-facing reporting in a distribution-driven organization.
Working knowledge of Python or R and data privacy and regulatory considerations in insurance.

Responsibilities

Lead a team of two analysts and serve as the data and analytics partner for the Life Insurance organization.
Develop advanced, value-driven analytics solutions, including statistical and predictive models and Power BI dashboards.
Own and continuously evolve field-facing and operational reports and dashboards to meet changing business needs.
Identify opportunities for business value and translate them into analytics requirements, prioritized plans, and measurable outcomes.
Partner with leaders across distribution and sales, customer and agent experience, and operations.
Influence data and analytics strategy, review and approve analytics initiatives, and oversee the support and evolution of data products.
Lead complex, cross-functional projects from concept through implementation, consulting on UAT, technical specifications, strategic planning, contract design, testing, and training.
Apply knowledge of financial services and Life Insurance data structures, standards, cloud-based data storage, and sharing while balancing business, regulatory, and compliance needs.
Supervise, coach, and manage the performance and professional development of two analysts; provide regular feedback.
Create and execute strategic plans for the team and partners across three or more business domains, communicating strategy to non-technical audiences.