Director, Business Enablement

Expedia•Austin, TX

19h•$207,500 - $332,000

About The Position

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us. Director, TEaL Business Enablement Introduction to the team The Traveler Engagement and Loyalty (TEaL) team builds relationships with travelers, driving engagement and loyalty by providing value through the ownership of the loyalty program, targeted CRM, and our co-branded credit card program. We create and deliver an aligned, dedicated marketing strategy to fuel each Expedia Group brand's success. Since our travelers interact with us through our brands, we have a brand focus in our marketing, while leveraging the scale and efficiency we’ve built in functional expertise.

Requirements

10+ years of experience in strategy, business operations, program management, marketing, or a related field, ideally in a global, matrixed organization.
5+ years of people leadership experience, including leading managers and/or cross-functional teams through complex, multi-stakeholder initiatives.
A proven track record leading large-scale, global customer or employee engagement programs, from design through implementation and measurement.
Recognized for your ability to translate ambiguous business problems into clear strategies, roadmaps and measurable outcomes, and for defining and scaling best practices across teams or capabilities.
Proficient executive communication and storytelling skills, with experience advising senior leaders and influencing decisions across diverse stakeholder groups.
A bachelor’s or master’s degree in business, marketing, communications or a related field; or equivalent related professional experience.

Nice To Haves

Seen as a thought leader in customer engagement marketing, employee experience or business enablement, with a track record of contributing to communities of practice and elevating standards in your domain.

Responsibilities

Lead end-to-end strategy, planning and governance for TEaL Business Enablement – including annual and quarterly planning, portfolio and prioritization, resourcing, and delivery governance – translating complex or ambiguous requirements into clear strategies, operating plans and execution roadmaps.
Drive cross-functional programs with partners across Product, Technology, Analytics, Marketing, Finance and the wider business to deliver high-impact change, identifying and resolving risks and issues, and keeping stakeholders aligned around goals, scope, timelines and outcomes.
Shape executive decision-making by crafting clear, insight-rich narratives and materials for senior leaders, providing evidence-based recommendations, options and trade-offs, and ensuring progress, risks and dependencies are well understood.
Lead and develop a high-performing team of program and business enablement leaders – setting vision and direction, coaching through managers, creating inclusive, trusting team culture, and placing people in roles and assignments that accelerate their growth.
Champion a product and customer mindset across TEaL – bringing a deep understanding of customer and employee needs, pain points and behaviors, and guiding the evaluation and prioritization of new ideas, journeys and solutions that improve outcomes and experiences.
Define what success looks like for TEaL Business Enablement by establishing clear KPIs, operating rhythms and continuous improvement mechanisms that enhance program performance, communications effectiveness and stakeholder confidence.