Director Business Controls, Global Operations

SoFi•Frisco, TX

1d•$166,400 - $286,000•Remote

About The Position

This role is for a Business Controls Director supporting SoFi’s Global Operations business function, which is positioned in the first line of defense (1LOD). The leader will facilitate and drive consistent implementation and execution of core 2nd Line of Defense (2LOD) Risk Management programs such as Risk and Control Self-Assessments (RCSAs), Issue Management, and Control Testing. The Business Controls Lead will act as a direct advisor to the senior leaders of SoFi, promoting risk-awareness, the overall effectiveness of the risk and compliance management program implementation, and execution across the 1LOD. The role will provide support and advisory services directly to department heads and their teams to accelerate and ensure quality execution. This position is responsible for supporting and driving consistent 1LOD adherence to critical programs, including building and maintaining RCSAs, identification and evaluation of control effectiveness through control testing, 1LOD risk reporting, and supporting audits and regulatory exams. The role monitors the first line of defense in these assigned functions to minimize risk exposures and strengthen the overall control environment. It leverages risk assessment data to identify and seek improvements in the control environment for these areas and contributes to the overall design and build-out of the SoFi Business Controls function.

Requirements

Bachelor's Degree
10+ years of leadership experience supporting risk and/or compliance-related activities in a financial services operating environment or other relevant industry
Subject matter expertise in operational risk and controls and working knowledge of relevant regulations
Experience executing RCSA framework, supplier risk management and issues management
Excellent verbal and written executive communication skills
Influencing skills and ability to effectively partner with all levels of management
Experience interacting with regulators (e.g., Federal Reserve, OCC, or CFPB)
Experience with risk data, reporting and analysis.
Ability to analyze, organize and prioritize across multiple competing priorities
Demonstrates initiative, ownership and accountability
Results oriented, demonstrated achievement of exceeding expectations
Strategic thinker who can partner with process owners to drive process improvements

Responsibilities

Partner and collaborate across covered departments: the second line of defense Compliance and Risk Management teams; Audit; and Regulators to support a diverse portfolio of risk and compliance-based initiatives to effectively manage and mitigate operational, compliance, strategic and reputational risk.
Be the direct “one-stop quarterback” to Global Operations senior leaders of each department on all matters related to effective risk management.
Maintain a comprehensive understanding of existing and emerging regulatory requirements, operational processes, inherent risks, and internal policies & practices to provide advice to stakeholders.
Partner with functional unit leaders to ensure existing and emerging risks stemming from business activities are effectively identified, measured, monitored, and controlled.
Engage in large and complex initiatives and programs to identify and assess risks and controls, develop strategies to remediate gaps identified, and implement processes to effectively manage and mitigate risk.
Follow written second line of defense (2LOD) risk and compliance policies for business activities; assist 1LOD in translating into execution.
Utilize effective 1LOD risk reporting and trend analysis; advise functional unit leaders on the status of their control environment related to risk identification and control weaknesses.
Identify critical areas to monitor and escalate issues and findings to appropriate stakeholders.
Assist with translating control deficiencies into action plans and provide recommendations to enhance governance practices in alignment with risk and compliance frameworks.
Anticipate business needs and proactively identify opportunities to improve and strengthen the control environment through actionable insights.