Business System Director, Global

Johnson Controls•Glendale, AZ

6d•$156,000 - $235,000•Remote

About The Position

Johnson Controls is seeking a Business System Director, Global to lead and accelerate enterprise Lean transformation. This senior-level expert will be responsible for designing, driving, and sustaining Lean transformation across the global enterprise, focusing on end-to-end value streams and enabling systems. The role requires deep mastery in Lean operating systems and plays a critical part in embedding Lean thinking into strategy execution, performance improvement, customer outcomes, and fostering a culture of continuous improvement. This role is ideal for an experienced Commercial Lean leader who thrives in complexity, partners with senior executives, and leads transformation through people, systems, and culture.

Requirements

Bachelor’s degree in business, Quality, Engineering, or related field.
Minimum 10–15 years of experience in Continuous Improvement across multiple business domains.
Significant experience leading enterprise business transformations with recognized business impact at scale.
Demonstrated leadership capability, strong business acumen, and ability to align change management with enterprise priorities.
Effective communication and presentation skills; ability to establish rapport with leaders and peers across levels and geographies.
Proven analytical and systems-thinking capability with end-to-end solution design across value streams.
Excellent facilitation and strategic-thinking skills.
Experience leading, training, and coaching Lean and Six Sigma methodologies.
Mastery of Lean systems, cultural transformation, and change leadership.
Proactive risk management and issue-resolution skills with appropriate escalation.

Responsibilities

Provide visionary leadership, setting strategic direction for Lean across the global enterprise.
Align enterprise strategy with daily operations using Hoshin Kanri and Lean Maturity Models, ensuring consistent execution across regions and functions.
Oversee the enterprise Lean Business System, methodologies, tools, and standard work; establish governance structures, performance dashboards, and sustainment mechanisms.
Partner closely with executive and senior leadership across business units and functions to drive strategic priorities and enterprise-wide improvement initiatives.
Serve as a liaison between executive leadership and key stakeholders, enabling transparent and effective communication.
Establish, deploy, and curate enterprise Lean standards, including methods and tools.
Identify and mitigate risks impacting customer outcomes, operational performance, quality, delivery, and long-term enterprise results.
Coach and develop senior leaders to model Lean behaviors and teach advanced Lean concepts.
Define, design, and implement Lean methodologies across global, cross-functional value streams (transactional).
Identify key enterprise value drivers and provide practical tools to improve speed, quality, alignment, and outcomes.
Support vertical and horizontal integration across Commercial and Service functions.
Lead critical, large-scale improvement initiatives aligned to enterprise strategy and business priorities.
Apply Lean methods to end-to-end processes such as lead-to-order, order-to-cash, service delivery, customer experience, and other core enterprise value streams.
Conduct and manage Lean training sessions across global organizations and leadership levels.
Perform root-cause analysis to identify improvement opportunities and recommend technology and process solutions.
Facilitate value stream mapping, Kaizen workshops, Daily Management installations, problem solving and action-plan execution.
Enable global enterprise synergies through best-practice sharing and standardization.
Partner with executive, regional, and functional leadership to deliver tangible improvements in enterprise performance.
Mentor improvement leaders to accelerate results and strengthen a culture of continuous improvement.
Identify cross-functional improvement opportunities and lead standardization efforts across the enterprise.
Conduct training and workshops that balance Lean theory with practical, business-relevant application.
Foster innovation by introducing new CI techniques, methodologies, and tools across the CI community.
Oversee Lean maturity assessments and roadmap development to scale capability and sustain results.