Director, Business Continuity and Disaster Recovery

Beth Israel Lahey Health

4d•Hybrid

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Director, Business Continuity & Disaster Recovery (BC/DR) is the subject matter expert and key contributor for BILH IT, ensuring enterprise-wide business resiliency. The Director, BC/DR will utilize various methods such as robust table-top exercises, to build consensus, strengthen the BC/DR program, and educate both technical and non-technical staff and leadership on applicable policies and procedures. The Director, BC/DR will work closely with departments across the enterprise to coordinate efforts and processes to maintain an acceptable risk level and recover from service-impacting events. This role is primarily remote, with occasional on-site presence required (e.g., some tabletop exercises may be conducted on-site, or the response to emergency incidents/outages may involve an in-person command center).

Requirements

Bachelor's degree in Business Administration, Information Technology, Risk Management, or a related field
Certification in business continuity (e.g., CBCP, MBCI, or similar)
Minimum of 5-10 years of experience in business continuity planning, disaster recovery, or a related area
Strong knowledge of business continuity and disaster recovery principles, concepts, and best practices
Familiarity with relevant regulatory requirements and industry standards (e.g., ISO 22301, NIST)
Excellent analytical and problem-solving skills
Strong project management skills with the ability to manage multiple projects simultaneously
Effective communication and interpersonal skills
Ability to work collaboratively with cross-functional teams
Proficiency in using business continuity software and tools
Experience conducting risk assessments and business impact analyses
Ability to develop and conduct training sessions
Strong attention to detail and organizational skills
Ability to work under pressure and manage crisis situations effectively
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)
Ability to interpret, edit, and create network and dataflow diagrams as necessary
Experience in liaising with external partners and vendors
Ability to prepare and present reports to senior management
Strong understanding of IT systems and data recovery processes
Must stay updated on industry trends and emerging threats
Ability to travel as needed for business continuity activities and incident response (BILH locations)
Flexibility to work outside regular business hours during emergency incidents, events or disruptions

Responsibilities

Work with all functional business areas to develop and maintain an enterprise-wide BC/DR program
Design and outline the organization’s BC/DR goals, objectives, and scope for the program
Liaise with key infrastructure teams to identify gaps, set recovery time objectives, and convey business needs/expectations
Identify and make recommendations for change and adaptation to overcome infrastructure challenges and meet the needs of the business
Develop and execute the maintenance and testing processes for the program
Execute and manage the BC/DR plan during a crisis
Design and facilitate tests and tabletop exercises, including “post mortem” sessions and metrics to drive continuous improvement, optimization, and expansion of the BC/DR plan
Facilitate “Lessons Learned” and “Root Cause Analysis” sessions
Provide visibility and reporting to leadership
Foster a team approach across the enterprise for both IT and business areas