Director, Business Capability Owner

TD Bank•New York, NY

About The Position

This position is for a Director, Business Capability Owner in the Payments Product Family. The role requires deep subject matter expertise and strong product/capability ownership to lead the execution of a large, multi-year payments transformation. You will define the target business capabilities and target operating model (TOM), translate strategic outcomes into an executable multi-year roadmap, and drive delivery across cross-functional teams using Agile/Scrum practices where appropriate. Success in this role depends on executive-level stakeholder management, disciplined governance, and the ability to align business, technology, operations, risk, and control partners around measurable outcomes. while owning key decisions, delivery trade-offs, and senior leadership communications.

Requirements

Undergraduate degree required.
12+ years of relevant experience in payments, deposits, and/or financial services, including leading large-scale transformation programs.
7+ years in product, program, and/or delivery leadership roles (e.g., Product Director/Owner, Program Director/Lead), including leading multiple cross-functional workstreams through complex delivery and change.
Substantial knowledge of SWIFT messages, ISO20022, MX and MT formats.
Deep understanding of payment systems and methods such as Canada Lynx, US CHIPS, and FedWire, etc.
Knowledge of non-wire payment methods like drafts and checks.
Familiarity with regulatory reporting such as EFTR Fintrac, sanction screening, fraud detection, anti-money laundering (AML), compliance reporting.
Understanding of deposit sub-ledger capabilities (like account management, transaction posting, multi-currency handling, interest calculations, liquidity management, controls, and reporting) to drive/ support deposits transformation, an asset.
Familiarity with various accounts (Nostro, Vostro, Corporate Customer), and integration of payments services with correspondent account processing, an asset.
Understanding of the interaction between payments and deposits operating models and how these serve client needs and use cases.
Experience with payment data, canonical models, and payment data mapping.
Ability to create and document Target Operating Models (TOMs) and define how opportunities and challenges will be delivered through these TOMs.

Nice To Haves

Certifications such as PMP, Agile Certified Practitioner, SAFe, or Scrum Product Owner (CSPO) are assets.
Proficient in MS Office and collaboration tools like Jira and Confluence.
Consulting and / or strategy experience preferred, with a demonstrated ability to lead executive stakeholders, build governance, and drive outcomes through ambiguity.
Tier 1 bank or financial institution experience preferred.
Strong oral and written communication skills.
Ability to work collaboratively and independently, exercising sound judgment.
Skilled in data analysis and capable of thriving in ambiguous situations.
Demonstrated storytelling skills and documentation skills.

Responsibilities

Product & Capability Ownership: Own the end-to-end Payments capability vision and strategy, including target business capabilities, capability maps, and an outcomes-based multi-year roadmap aligned to enterprise strategy, regulatory commitments, and transformation milestones.
Monitor the regulatory environment and emerging industry mandates; translate requirements into clear product and delivery priorities, ensuring impacts to clients, operations, technology, and controls are understood and addressed.
Develop business cases and investment proposals; drive prioritization and funding governance, confirm scope and dependencies, and establish benefits measures with impacted stakeholders.
Identify, document, and validate current-state processes and controls; partner with stakeholders to design the future-state target operating model (TOM), including roles, handoffs, controls, and end-to-end client experience.
Lead analysis and requirements definition by applying multiple elicitation techniques to probe, challenge, and clarify needs (business, operational, data, and integration), and drive timely consensus across stakeholders.
Prioritize requirements and backlog items based on business outcomes, regulatory commitments, delivery sequencing, and interdependencies across the broader roadmap.
Operate with clear decision rights to drive delivery trade-offs; proactively identify, assess, and manage delivery risks, issues, and control gaps through disciplined governance and escalation.
Oversee third-party/vendor and strategic partner contributions (where applicable), including scope, delivery outcomes, and performance management in collaboration with sourcing and technology partners.
Manage end-to-end traceability from strategic outcomes and regulatory requirements through business rules, features, epics, user stories, test cases, and operational readiness artifacts.
Drive regular stakeholder demos and transformation updates for completed increments; define, compile, and communicate delivery and outcome metrics (e.g., milestones, risk burn-down, control readiness, adoption) to support executive reporting.
Lead change planning and operational readiness, coordinating with impacted stakeholders to execute adoption plans (process documentation, communications, training, cutover/transition, and post-implementation stabilization).
Modern Way of Working: Employ Agile and product-led delivery practices (where appropriate), including Shift Left testing and strong backlog hygiene, leveraging tools such as Jira, JTMF, and Confluence to drive transparency and predictable outcomes.
Stay current on emerging payments trends, technology patterns, and delivery techniques to continuously improve execution (e.g., ISO 20022 migration practices, resiliency patterns, Design Thinking, and Lean experimentation).
Contribute to a culture of innovation and operational excellence, actively identifying opportunities to simplify, standardize, and strengthen controls.
People Management: Lead and develop a high-performing team of 10+ people (direct reports) and a broader set of indirect/matrixed resources , setting strategic objectives, shaping ways of working, and overseeing deliverables across multiple business lines, operations partners, and technology teams.
Foster people development through coaching, timely performance feedback, and succession planning; build a high-performing, inclusive team culture.
Stakeholder Management: Build and maintain productive relationships with internal and external partners, acting as an ambassador for the Payments Product Family and the bank.
Establish and maintain governance cadences and materials (steerco updates, risk/issues, dependencies), ensuring stakeholders understand timelines, decisions required, and alignment to strategic outcomes.
Influence senior executives and guide cross-functional teams, managing expectations and driving alignment across business, technology, operations, risk, and control partners.
Define and communicate performance and outcome metrics, including delivery health, adoption, operational readiness, and control effectiveness.
Communication & Facilitation: Demonstrate executive presence and convey complex concepts with clarity and brevity; translate information into decision-quality, executive-ready narratives and materials (e.g., SteerCo decks, one-pagers, governance readouts) that drive alignment and action.
Communicate product changes, priorities, and impacts (process, controls, data, and operating model) through targeted stakeholder communications, ensuring clear decisions, expected behaviors, and adoption timelines.
Lead executive forums and critical communications by framing trade-offs, risks, and dependencies with actionable options and recommendations; drive timely decisions and sustained sponsorship throughout the transformation.
Critical Thinking & Problem-Solving: Apply structured problem-solving, critical thinking, and conflict resolution skills to address complex, cross-functional transformation challenges.
Recommend best practices that improve resiliency, straight-through processing, data quality, risk management, and client experience.
Solve intricate problems and drive pragmatic decisions through data-driven analysis, balancing speed, risk, cost, and long-term maintainability.