Director, Business and Data Analytics

USAA•Charlotte, NC

2d•Hybrid

About The Position

The Director, Business and Data Analytics is responsible for developing and implementing multiple Data and Analytics sub-functions within a Function or Line of Business. These may include Information Strategy and Architecture, Information Management, Information Governance, Information Delivery Analytics & Insights Delivery, and Support. The director leads short- and long-term strategy and vision for assigned sub-functions, collaborating with peers to set objectives aligned with enterprise strategies. The role leads strategic, tactical, operational, and financial responsibilities for data storage, preparation, exploration, information governance, analytics, and information delivery. It oversees the delivery of information and analytics platforms and solutions to business stakeholders and cross-functional partners, and is accountable for end-to-end information management, analytics, and delivery. The director provides thought leadership on data, information, and application architecture; guides reporting and advanced self-service capabilities; and provides strategic insights to senior leaders. The role also steers innovation, prioritization, capacity, and problem resolution, while ensuring business risks are identified and managed in accordance with applicable policies and procedures. The work environment is flexible, with a requirement to be in the office four days per week. The position may be based in San Antonio, Texas; Plano, Texas; Phoenix, Arizona; or Charlotte, North Carolina. Relocation assistance is not available. USAA does not provide visa sponsorship for this role.

Requirements

Bachelor's degree in Statistics, Mathematics, Operations Research, Engineering, or a quantitative field, or four years of relevant education and/or experience.
Eight years of data and analytics-related experience generating results in a complex financial services organization.
Three years of people leadership experience building, managing, and/or developing high-performing teams.
Experience collaborating with key resources and stakeholders, influencing decisions, and managing work to achieve strategic goals.
Strong business acumen in measuring business outcomes, business operations, industry practices, and emerging trends.
Experience leading projects using Agile methodologies.
Experience conducting moderately large-scale data analysis using internal and external data to support business decision-making.
Proven ability to tell a story through data and communicate effectively with executive-level leadership.

Nice To Haves

Proven track record of architecting data initiatives that directly drive revenue growth, maximize operational efficiency, and improve bottom-line profitability.
Extensive experience leading cross-functional teams through complex data evolutions and navigating organizational inertia to foster a data-driven culture.
Expert capability translating sophisticated analytical outputs and technical roadmaps into strategic, actionable insights for C-suite executives and non-technical business leaders.
Demonstrated success executing large-scale data modernization projects, transitioning fragmented legacy silos into unified, enterprise-grade data product platforms.
US military experience gained through military service or as a military spouse/domestic partner.

Responsibilities

Lead and collaborate on strategic, tactical, operational, and financial responsibilities related to data storage, data preparation, data exploration, information governance, analytics, and information delivery.
Oversee and coordinate sub-function strategies for establishing and delivering information and analytics platforms and solutions to business stakeholders and cross-functional partners.
Be accountable for the end-to-end process of information management, analytics, and delivery.
Evaluate industry trends and best practices and integrate them into processes, technology, and strategic plans.
Provide thought leadership and systems thinking to influence data, information, and application architecture decisions, while staying current on industry standards.
Lead data reporting efforts to identify reporting opportunities and analytics projects, retire reports, and promote advanced self-service capabilities.
Provide strategic insights to senior leaders and key stakeholders in support of functional objectives.
Understand business direction, environment, and strategies to set analytic direction and create approaches that influence the business and drive change.
Influence and oversee innovation, direct work prioritization, manage capacity, and assist with problem resolution.
Oversee the information delivery experience and associated risks, ensuring teams understand business processes, supporting data and applications, and the presentation of findings and recommendations.
Identify and pursue opportunities to use advanced data delivery and business solutions techniques to resolve business issues.
Ensure risks associated with business activities are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.