Director, Business Analysis
About The Position
The Billing Services department provides centralized billing for products and services billed to customers using the MasterCard Consolidated Billing System (MCBS). MCBS supports the billing for all MasterCard branded transactions, Cirrus/Maestro switch fees, assessment fees, and various other fees. Our mission is to provide core billing services, drive billing assurance, provide value added services, and enable growth as MasterCard advances commerce globally. The Director, Business Analysis role is responsible for the timely and accurate delivery of pricing rate changes within the MCBS system. This role will report to the Vice President, Revenue Enablement and lead a team of onshore and offshore direct reports in support of the objectives.
Requirements
- Bachelor’s degree in Business, Engineering or other related technical field
- Prior Business Analyst or Project Management experience (Lean Six Sigma, Agile)
- Ability to manage multiple complex projects
- Ability to decision on the fly, with focus on retrospective views
- Demonstrated experience influencing and aligning stakeholders to achieve goals
- Experience working within a global, multi-national corporation
- Excellent verbal and written communication skills
- Demonstrates a positive cultural influence in support of mastercard’s leadership principles and decency quotient
- Ability to deliver results in a fast-paced environment with a sense of urgency and accuracy, while meeting needs of business
Responsibilities
- Coordinate and participate in review; revisions; changes; enhancements; testing; documentation; and member notification of product and pricing enhancements and/or business opportunities
- Work closely with developers and requesters identifying data and functional requirements in the new pricing constructs.
- Ensure development objectives are accomplished; user testing is performed; and member notification is prepared in a timely fashion.
- Evaluate pricing requests to determine feasibility; work with Billing and Technology colleagues to define alternatives and recommend optimal pricing solutions.
- Prepare overall project plan; incorporating costs and tasks from the various components; ensuring a successful and timely project implementation.
- Ensure methodology compliance; document problem areas and coordinate resolutions; reporting to management as necessary and investigate/research MasterCard or industry business/technical process.
- Coach, direct, and develop team members to achieve their goals and make positive culture contributions
Benefits
- insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- flexible spending account and health savings account
- paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
- 80 hours of Paid Sick and Safe Time
- 25 days of vacation time and 5 personal days, pro-rated based on date of hire
- 10 annual paid U.S. observed holidays
- 401k with a best-in-class company match
- deferred compensation for eligible roles
- fitness reimbursement or on-site fitness facilities
- eligibility for tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Director
