Director, Brand and Creative Services
About The Position
The Director, Brand and Creative Services leads Zoro’s brand and creative services function and sets the multiyear strategy for brand positioning, differentiation, and expression across the business. The role directs brand governance, brand health measurement, and creative development and production across digital and print channels. It will build digital design capability within a team that currently focuses on print and email production. Reporting to marketing leadership, the Director advises marketing and company leaders and is accountable for functional decisions, talent, budget, external partners, and cross-functional alignment. The role leads brand management, campaigns, digital design, creative production, and high-volume print and email delivery, while defining the operating model, governance, standards, and shared processes that align brand, creative services, user experience, product design, and marketing teams.
Requirements
- 10 or more years of experience in brand strategy, marketing, creative services, or design.
- Experience leading a creative or design team and setting a multiyear brand or marketing strategy.
- Experience establishing creative processes, governance, or operating structures where little formal process existed.
- Experience building or maintaining brand guidelines or a design system on a centralized platform.
- Experience managing creative budgets and external agencies, freelancers, or production partners.
- Experience presenting strategic recommendations to and influencing senior leaders.
Responsibilities
- Develop and own the multiyear brand strategy, positioning, and investment roadmap, using research, performance data, and business priorities to guide decisions.
- Establish brand health measurement and translate insights into recommendations that strengthen differentiation, relevance, and performance.
- Lead the integrated brand and creative services function across brand management, campaigns, digital design, creative production, and high-volume print and email delivery.
- Set the creative vision and design direction, positioning the function as a strategic partner across campaigns, digital experiences, products, and customer journeys.
- Define the operating model, governance, standards, and shared processes that align brand, creative services, user experience, product design, and marketing teams.
- Build and lead a high-performing organization through talent development, workforce planning, hiring, budget management, and effective use of internal and external partners.
Benefits
- Medical, dental, vision, and life insurance plans with coverage starting on the first day of employment.
- Maternity support programs, nursing benefits, up to 14 weeks of paid leave for birth parents, and up to 4 weeks of paid leave for non-birth parents.
- Adoption assistance program.
- Six free sessions each year with a licensed therapist and Wellhub portal membership.
- At least 18 paid time-off days annually for full-time employees and six company holidays per year.
- 6% company contribution to a 401(k) Retirement Savings Plan each pay period, with no employee contribution required.
- Tuition reimbursement, student loan refinancing, and access to financial counseling, education, and tools.
- Charitable Gift Program matching gifts to eligible educational, cultural, community health, and human service organizations.
- Employee discounts and admission to various civic and cultural institutions around Chicago.
- Office perks including a coffee bar, beer on tap, unlimited snacks, access to an onsite gym, and city skyline views.
- Zoro Incentive Plan designed to foster and reward strong performance.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
