Director, Branch Operations

Carolina CAT - Construction • Charlotte, NC

2d

About The Position

The Director of Branch Operations-Construction is responsible for the performance of Branch Operations - including operations, productivity, profitability, assets, budgeting and customer relationships. Additionally, is accountable for the immediate and on-going disposition of the Construction Division and CTE strategy throughout the territory.

Requirements

• Bachelor’s degree from an accredited University preferred
• 7+ years direct CAT Parts and Service experience or 15 years industry experience in heavy equipment
• 5+ years of management experience, with specific experience as a “leader of leaders”
• Internal Applicants: High level of performance in prior roles
• Functional knowledge of CAT products
• Functional knowledge of key machine systems and components in relation to potential repair requirements
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
• Ability to develop and maintain healthy relationships with Branch Managers, Branch employees, and support employees
• Ability to develop and maintain healthy relationships with customers and effectively resolves any Parts or Service related disputes
• Effectively communicate in various environments and settings through multiple channels
• Create safe, positive work environment for employees.
• Ability to lead and supervise employees/teams to identify and execute on a set of goals while maintaining team cohesion
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Accountability for Division Parts and Service financial performance and statements with advanced understanding of financial definitions: GP, DE, PAD & PBT
• Ability to calculate figures and amounts such as discounts, proportions, and percentages.
• Understanding of interdepartmental relationships and can lead outcomes across departments
• Expert knowledge of key operating systems: DBS, ServiceLink and MDS
• Expert knowledge of critical CAT applications: SIS, ET and Dealer DSN
• Functional knowledge of phone system and ability to manage customers through it
• Expert capability with Microsoft Office suite of applications, IBM IPA and other applications utilized by Carolina CAT operations

Responsibilities

• Lead team comprised of Branch Managers and support personnel.
• Lead performance across safety, employee, customer and operational metrics.
• Partner across organization to develop & execute growth, operational, and people development plans.
• Ensure all safety programs, internal audit standards, organizational processes, company policies, etc., are adhered to across the region.
• Work with Branch Managers and Product Support Sales Manager to measure and manage the effectiveness of Branch performance and sales teams.
• Develop and administer accurate annual and longer-range budget/forecast plans with VP of Product Support, Product Support Sales Manager and Branch Leadership.
• Meet with customers whenever needed to promote value-creating solutions and to resolve problems. Maintain contact with major customers within territory.
• Build supportive relationships with all departmental and Functional leaders. Help them with information, advice, support, perspective and analysis.
• Define parameters and implement procedures to enhance and maximize the long-term profitability of Parts and Service operations.
• Maintain excellent relationships and reputation with Caterpillar and other manufacturers we represent.
• Provide leadership and expertise for continuous improvement of key functions to best in the areas of efficiency, quality, profitability and responsiveness. Understands and effectively employs change management, lean and similar process improvement tools and techniques in daily work and coach same within areas of responsibility.
• Review and respond to SQDC (Metrics) boards for visual management purposes
• Develop the skills of the region management team to ensure their professional growth, customer service, and leadership skills are aligned with the Carolina CAT/CTE culture.
• Assist Branch Manager in creating goals and performance standards for department.
• Perform mid-year and annual performance evaluation reviews for employees that are assigned to them.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager