Branch Operations Specialist

C&N•Northumberland, PA

10h•Onsite

About The Position

C&N is seeking a Branch Operations Specialist to support the day-to-day operational success of our branch while helping deliver an exceptional customer experience. In this role, you’ll oversee retail operations, maintain operational controls, support branch audits, manage cash operations, and assist with coaching teammates on operational procedures. This role is ideal for someone who thrives in a fast-paced environment where accuracy, leadership, and customer service go hand in hand.

Requirements

High school diploma or general education degree (GED) AND 2-4 years of previous related experience in cash handling and/or customer service setting, preferably in a banking environment OR an equivalent combination of education and experience.
Leadership & Team Development skills
Branch Operations skills
Strong Communication skills
Attention to Detail
Critical Thinking skills
Problem Solving skills
Cash Handling skills
Multitasking skills
Customer Service skills
Organization & Time Management skills
Technical Proficiency, including Microsoft Office Products

Nice To Haves

Customer Focus: Delivers tailored solutions, exceeds expectations, and builds strong customer relationships.
Interpersonal Savvy: Builds positive relationships across levels, functions, and cultures with diplomacy and tact.
Action Oriented: Acts quickly on challenges, seizes opportunities, and tackles tough issues with a positive attitude.
Business Insight: Understands business operations, market trends, and applies knowledge to drive results.

Responsibilities

Oversee the day-to-day operational functions of the branch by maintaining operational controls, completing required reports, managing cash operations, and ensuring compliance with bank policies and procedures.
Support teller operations by processing transactions, overseeing vault and ATM balancing, maintaining branch cash levels, and ensuring operational accuracy.
Help prepare the branch for internal audits, implement operational procedures, monitor branch performance, and maintain a safe, secure, and compliant operating environment.
Support the Community Office Manager by coaching teammates, providing operational guidance, coordinating training, and assisting with employee development. This position may include supervisory responsibilities.

Benefits

Paid Time Off (vacation, personal, and sick, family sick, and community service)
401(k) – pretax and ROTH eligible contributions with a safe harbor match
Employee Stock Ownership Plan
Health, Dental, and Vision Coverage (including options that are 100% employer-paid for employee-only coverage)
Health Savings Account
Flexible Spending Accounts – Medical and Dependent
Employer Paid Life Insurance
Employer Paid Disability Coverage
Many more voluntary coverages to customize around your needs
Education & Development Programs, including Tuition Reimbursement
Support for Personal and Professional Development