Branch Operations Specialist

First Financial Bank NA • Clarksville, TN

14h • Onsite

About The Position

At First Financial Bank, exceptional branch operations are the foundation of an outstanding customer experience. As a Branch Operations Specialist, you'll serve as a trusted resource for our retail banking teams by providing operational guidance, technical support, and expert problem-solving that helps our banking centers deliver consistent, accurate, and efficient service. This role is ideal for an experienced branch banking professional who enjoys helping others, solving operational challenges, and improving processes that support associates and customers across the organization.

Requirements

• High school diploma required
• Strong knowledge of retail banking products, account opening, account maintenance, teller operations, and branch procedures
• Experience using retail banking systems, including teller, account servicing, and sales platforms
• Ability to interpret and apply Bank policies, procedures, and regulatory requirements
• Excellent customer service, communication, and relationship-building skills
• Strong analytical, organizational, and problem-solving abilities
• Proficiency with Microsoft Word, Excel, Outlook, and other business applications
• Ability to manage multiple priorities while maintaining accuracy and attention to detail
• Ability to work independently and collaboratively in a team environment
• Ability to remain in a stationary position for extended periods while using a computer and telephone
• Ability to communicate effectively with associates through verbal and written communication
• Ability to review detailed information and documentation requiring close visual attention
• Ability to commute to the primary work location and occasionally to other work locations within driving distance.

Nice To Haves

• 5+ years of branch banking, teller, customer service, or branch operations experience preferred
• Previous experience as a Branch Operations Coordinator, Teller Supervisor, or similar leadership role preferred

Responsibilities

• Provide timely assistance to Retail associates by answering questions related to account opening, account maintenance, teller transactions, retail systems, and operational procedures.
• Investigate operational questions, interpret policies and procedures, and provide clear guidance that supports consistent branch execution.
• Help banking center associates navigate systems, regulatory requirements, and day-to-day operational processes while delivering outstanding internal customer service.
• Complete reports, track operational data, and follow up on outstanding items to support Branch Administration and leadership.
• Assist with procedure updates, system enhancements, operational projects, and other initiatives that improve branch efficiency and effectiveness.
• Partner with fellow Branch Operations Specialists to ensure continuous support for banking centers across the organization.
• Apply Bank policies, operational procedures, and regulatory requirements while supporting consistent execution throughout the retail network.

Benefits

• Medical, dental, vision, and employer-paid life and disability insurance.
• 401(k) match, Employee Stock Ownership Program (ESOP), and banking benefits.
• Paid time off, including 11 Federal Reserve bank holidays.
• Tuition assistance and professional development programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED