Director Behavioral Health

Advocate Health and Hospitals Corporation•Charlotte, NC

1d•Hybrid

About The Position

The Director of Behavioral Health is responsible for overseeing the Adult Partial Hospitalization Program (PHP). This role involves responding to referrals, screening potential admissions, and coordinating with medical staff and other department heads. The Director will manage hiring, training, and development for the Call Center team, and will be responsible for writing and revising departmental policies and procedures to align with system goals. Ensuring compliance with licensure requirements, managing call center projects, and guaranteeing 24-hour coverage are key duties. The position also requires ensuring the accuracy of patient information and clinical decision-making regarding the level of care. The role involves working in various hospital settings, including patient care units, clinics, cottages, and the emergency department, and requires managing and interpreting departmental expenses. A strong focus on quality guest/customer relations and professional communication with patients, families, referral sources, and staff is essential.

Requirements

Master's degree from an accredited college or university in social work, counseling or related field required.
Minimum of 2 years management experience required.

Responsibilities

Responds to referrals and requests for services and information, including the appropriate clinical screening of potential admissions for treatment.
Interfaces closely with the medical staff, fellow department heads and administration and functions as a liaison with other Behavioral Health Centers.
Coordinates hiring, training, development and coaching/counseling of all Call Center Counselors, RNs and Associates.
Writes and revises departmental policies and procedures in accordance with system goals.
Ensures compliance with licensure requirements for all members of the department.
Manages and coordinates all call center projects and ensures 24 hour coverage.
Ensures that all information obtained by Call Center Counselors is accurate and clinically based decisions have been made regarding the patient's level of care.
Works within all areas of the hospitals including but not limited to units, clinics, cottages and emergency department.
Keeps reports and reconciles interpreting expenses for the hospital.
Provides and ensures quality guest/customer relations and ensures that the manner in which the Call Center staff communicates with patients, families, referral sources and fellow staff is effective and professional.