Director Behavioral Health
About The Position
The Director Behavioral Health will be responsible for responding to referrals and requests for services and information, including the appropriate clinical screening of potential admissions for treatment. This role interfaces closely with the medical staff, fellow department heads and administration and functions as a liaison with other Behavioral Health Centers. The Director will coordinate hiring, training, development and coaching/counseling of all Call Center Counselors, RNs and Associates. They will write and revise departmental policies and procedures in accordance with system goals, and ensure compliance with licensure requirements for all members of the department. This position manages and coordinates all call center projects and ensures 24-hour coverage, ensuring that all information obtained by Call Center Counselors is accurate and clinically based decisions have been made regarding the patient's level of care. The role involves working within all areas of the hospitals including but not limited to units, clinics, cottages and emergency departments. The Director will keep reports and reconcile interpreting expenses for the hospital. Additionally, they will provide and ensure quality guest/customer relations and ensure that the manner in which the Call Center staff communicates with patients, families, referral sources and fellow staff is effective and professional.
Requirements
- Master's degree from an accredited college or university in social work, counseling or related field required.
- Minimum of 2 years management experience required.
Responsibilities
- Responds to referrals and requests for services and information, including the appropriate clinical screening of potential admissions for treatment.
- Interfaces closely with the medical staff, fellow department heads and administration and functions as a liaison with other Behavioral Health Centers.
- Coordinates hiring, training, development and coaching/counseling of all Call Center Counselors, RNs and Associates.
- Writes and revises departmental policies and procedures in accordance with system goals.
- Ensures compliance with licensure requirements for all members of the department.
- Manages and coordinates all call center projects and ensures 24 hour coverage.
- Ensures that all information obtained by Call Center Counselors is accurate and clinically based decisions have been made regarding the patient's level of care.
- Works within all areas of the hospitals including but not limited to units, clinics, cottages and emergency department.
- Keeps reports and reconciles interpreting expenses for the hospital.
- Provides and ensures quality guest/customer relations and ensures that the manner in which the Call Center staff communicates with patients, families, referral sources and fellow staff is effective and professional.
Benefits
- Comprehensive suite of Total Rewards: benefits and well-being programs
- Competitive compensation
- Generous retirement offerings
- Programs that invest in your career development
- Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
