Director Behavioral Health Clinical Services-Texas Health HEB

Texas Health Resources•Bedford, TX

2d•Onsite

About The Position

The Director Behavioral Health Clinical Services leads behavioral health clinical programs at Texas Health HEB in Bedford, Texas. The role oversees safe, high-quality care and the delivery of inpatient, PHP, IOP, and PASR services, with 24/7 responsibility for clinical service delivery. The director develops and evaluates programs using outcomes such as recovery rates, patient recidivism, patient satisfaction, complaints, and community needs, and collaborates with community providers and payer case managers to support continuity of care. The position maintains a continuous quality improvement program, establishes and monitors performance indicators, analyzes outcomes, and leads process-improvement activities. It recruits, hires, supervises, evaluates, coaches, and develops clinical staff; ensures staff competence and appropriate staffing; and maintains department clinical policies and procedures. The director also supports budget and financial benchmarks, patient volumes, referral development, patient satisfaction, direct patient care, crisis intervention, community relations, and staff professional development. This is a full-time role with core work hours Monday through Friday, 8:00 a.m. to 5:00 p.m. The work location is Texas Health HEB in Bedford, Texas.

Requirements

Master's degree in a behavioral health field.
At least 3 years of healthcare-related counseling or social work experience.
At least 2 years of progressive leadership experience.
Must hold one of the following licenses upon hire: LPC, LMSW, LCSW, or LMFT.
BCLS (Basic Cardiac Life Support) is required before providing independent patient care and must be maintained quarterly.
ACPI (Advanced Crisis Prevention Intervention Training) is required within 30 days of hire and must be maintained annually.
Sound leadership and excellent clinical and programmatic knowledge.
Knowledge of managed care processes in behavioral health and criteria for all levels of behavioral healthcare.
Knowledge of clinical best practices and trauma-informed care.
Understanding of utilization review/management and ASAM criteria.

Responsibilities

Achieve safe, high-quality patient care outcomes and develop, sustain, supervise, and revise behavioral health programs based on ongoing outcome reviews and community needs.
Assume 24/7 responsibility for clinical services, including inpatient, PHP, IOP, and PASR services.
Support continuity of patient care and collaborate with community providers and payer case managers.
Maintain a continuous quality improvement focus; develop performance indicators, analyze and trend outcomes, implement improvement plans, and involve staff in quality activities.
Recruit, interview, hire, clinically supervise, evaluate, counsel, coach, and develop clinical staff, and assure staff competence and performance.
Maintain adequate and flexible staffing levels and coordinate staffing with the director and nursing manager.
Develop, review, and update department clinical policies and procedures, and provide staff education based on performance and outcome needs.
Meet financial benchmarks and budget guidelines, consider costs, develop referral sources, and assist in maintaining and increasing patient volumes.
Achieve patient and customer satisfaction benchmarks and communicate with customers, community providers, and referring practitioners.
Deliver direct patient care, including group therapy and pre-admission assessments, and provide crisis intervention as indicated.
Manage patient complaints, concerns, and grievances in accordance with policy.
Work within an interdisciplinary treatment team and hospital-based medical model, model positive attitudes and productivity, and maintain professional ethical standards.
Support personal and staff professional development.
Represent the organization in the community, provide delegated community education, and maintain relationships with referral sources.