Director, B2B Communications

Mastercard•Purchase, NY

2d•$174,000 - $286,000•Onsite

About The Position

The Global Communications team plays a critical role in shaping Mastercard’s reputation and demonstrating how the company is powering the future of payments and commerce. Mastercard is advancing new ways to pay and get paid, enabling businesses to operate more efficiently and applying technologies such as artificial intelligence, open banking and digital assets to address real customer needs. This is a pivotal time for Mastercard, requiring a communications leader who can translate complex products, technologies and business strategies into clear, compelling stories for customers, employees and external stakeholders.

Requirements

Experienced communications professional with a background in B2B, technology, product, corporate or employee communications.
Proven track record of building and executing high-impact communications programs tied to business and reputational priorities.
Strong understanding of payments, financial services, technology or other complex sectors.
Ability to translate complex products, technologies and strategies into clear, compelling communications.
Excellent writing and storytelling skills across earned, owned, executive and employee channels.
Experience advising senior leaders and developing executive communications.
Thrives in a fast-paced, highly matrixed global organization.
Strong interpersonal skills, with the ability to influence and coordinate across teams.
Sound judgment, intellectual curiosity and an interest in emerging technologies and the future of commerce.
Abide by Mastercard’s security policies and practices.
Ensure the confidentiality and integrity of information.
Report any suspected security violation or breach.
Complete all mandatory security trainings.

Responsibilities

Lead communications across Mastercard’s three business priorities: Commercial and New Payment flows, Core and Services.
Develop narratives and communications programs that demonstrate how Mastercard helps businesses pay, get paid and operate more effectively.
Translate products, customer partnerships and business strategies into clear, differentiated and commercially relevant stories.
Build sustained communications programs that extend beyond individual announcements and launches.
Lead communications for AI and agentic commerce, articulating Mastercard’s strategy, capabilities, partnerships and role in the evolution of commerce.
Develop communications supporting Mastercard’s work in open finance, crypto, blockchain and other emerging technologies.
Translate complex technologies into accessible stories anchored in customer needs, commercial applications and tangible outcomes.
Monitor the competitive, technology and media landscape to identify emerging opportunities and reputational considerations.
Lead US employee communications, connecting employees to company strategy and priorities.
Shape the editorial agenda for greater prioritization and narrative consistency.
Support town halls, leadership communications and employee engagement.
Partner with regional, business unit and global employee communications teams to balance global consistency with local relevance.
Use employee insights and performance data to sharpen communications effectiveness.
Design and deliver integrated, earned-first and social-first communications campaigns for key commercial priorities that drive visibility and engagement.
Identify opportunities to elevate storytelling through media, creators and cultural platforms.
Ensure campaigns are strategically aligned, creatively differentiated and measurable.
Establish KPIs to measure campaign effectiveness, engagement and reputational impact.
Leverage insights and analytics to optimize performance.
Build and maintain strong relationships with reporters across business, B2B, technology, and business segment and vertical outlets.
Drive proactive storytelling that extends beyond announcements to sustained narrative development.
Engage with influencers to amplify Mastercard’s presence in relevant business and cultural conversations.
Support senior leaders with media strategy, thought leadership and key engagements.
Develop clear, compelling messaging and content aligned to Mastercard’s commercial priorities.
Identify opportunities to elevate executive visibility across relevant platforms.
Drive Mastercard's Priceless brand story across marquee sponsorships, including Inter Miami, MLB, NY Road Runners, PGA TOUR and Stand Up To Cancer.
Develop integrated campaigns with marketing teams to reach B2B and B2C audiences at key sponsorship moments.
Partner with Marketing, Product, Public Affairs and Sponsorship teams to ensure cohesive communications strategies.

Benefits

insurance (including medical, prescription drug, dental, vision, disability, life insurance)
flexible spending account and health savings account
16 weeks of new parent leave
up to 20 days of bereavement leave
80 hours of Paid Sick and Safe Time
25 days of vacation time
5 personal days
10 annual paid U.S. observed holidays
401k with a best-in-class company match
deferred compensation for eligible roles
fitness reimbursement or on-site fitness facilities
eligibility for tuition reimbursement