Director Auxiliary Operations

New Mexico State University•Las Cruces, NM

1d•$77,236 - $100,407•Onsite

About The Position

The Director of Auxiliary Operations provides strategic leadership and oversight for campus auxiliary services, including the student union, housing, conference services, parking and transit, ID card services, mail, and storage. This role drives operational excellence, revenue growth, and innovative, student-centered initiatives that enhance campus life and community engagement.

Requirements

University and department policies and procedures; principles and practices of organization and administration; principles of supervision, training, and performance evaluation.
Short- and long-range planning; problem analysis and resolution; report preparation and presentation; public contact and relations; oral and written communication.
Associate's Degree + 10 years of relevant experience or a Bachelor's degree + 8 years of relevant experience.
Master's degree or higher preferred.

Nice To Haves

Master's degree or higher preferred.

Responsibilities

Provide strategic leadership, direction, and support to ensure effective planning and continuous assessment to evaluate and strengthen auxiliary operations.
Promote an inclusive, welcoming, and engaging student union environment to support student personal, social, and academic success.
Oversee supervision of personnel, including workload allocation, adequate training, promotion, and enforcement of university policies, procedures, guidelines, and controls; problem resolution, performance evaluations, and personnel action recommendations; motivate and lead employees to achieve peak productivity, performance, and consistent professional development.
Drive continuous efforts to improve operations and streamline work processes.
Provide an innovative, responsive, customer-friendly, and safe environment.
Implement and oversee administrative, operational, and procedural aspects of auxiliary operations.
Develop and implement departmental procedures, guidelines, and practices per university policies and procedures.
Direct the development and implementation of marketing plans to increase use, patronage, and revenue where applicable.
Plan and forecast utilization requirements, staffing requirements, equipment maintenance, and replacement.
Develop and manage operating budgets, funding, and rate proposals for the student union, conference services, ID card services, transit, parking, mail services, and campus storage facility.
Oversee the transit services contracted with the City of Las Cruces in collaboration with ASNMSU and the University.
Collaborate with the Facilities and Services division and Sodexo to manage service-level agreements for custodial and maintenance services.
Serve as liaison between areas of responsibility, University Departments, student organizations and the community as required.
Perform related duties as required.
Direct, evaluate, train, and supervise the work of assigned personnel.
Develop and maintain effective working relationships.
Maintain accurate and orderly records.
Use independent judgment and initiative.
Organize and direct activities.
Analyze and evaluate information.
Direct and oversee various Auxiliary university-wide operational functions.
Ensure services are delivered effectively to support the needs of the university.
Maintain up-to-date knowledge of the regulations, policies, requirements, and eligibility criteria for assigned operations and services.
Ensure internal compliance with university policies, procedures, and practices.
Ensure compliance with federal, state and local regulatory rules and regulations to include food code, building code, etc.
Plan, design, and help guide construction and renovation projects of auxiliary facilities and parking lots.
Participate in developing, implementing, and maintaining departmental policies and procedures.
Ensure auxiliary-related decisions, initiatives, and priorities align with the university's comprehensive planning and budgeting guidelines.
Participate as a member of the auxiliary administrative management team.