Director, AudioVisual - Healdsburg, CA (93)

Five-Star AudioVisual•Healdsburg, CA

1d•$85,000 - $95,000•Onsite

About The Position

Founded in 1995, Five-Star AudioVisual, Inc. is a privately owned, fully independent audiovisual company dedicated exclusively to the luxury hospitality market. We partner with premier hotels, resorts, and event venues across the U.S., delivering seamless event technology experiences that elevate meetings, conferences, and live events. For three decades, Five-Star has remained at the forefront of the audiovisual industry by blending advanced technology, thoughtful design, and hospitality-driven service. We act as a true extension of our hotel partners, aligning with each property’s culture, brand, and standards to produce events that are polished, immersive, and reliable. At Five-Star AudioVisual, our people are the foundation of everything we do. As an independent company, we are free to focus on what matters most: long-term partnerships, exceptional service, and investing in our teams. Our professionals bring passion, creativity, technical expertise, integrity, and accountability to every event. We believe great AV is about more than equipment; it’s about people who care deeply about execution, client confidence, and guest experience. Joining Five-Star means working in a collaborative, forward-thinking environment where leaders are trusted, growth is encouraged, and your impact is visible every day.

Requirements

4+ years of experience in audiovisual management, event technology, or hospitality AV operations
Proven experience leading AV teams in a hotel, resort, or live event environment
Strong understanding of AV systems, signal flow, and event production workflows
Demonstrated success in sales support, client consultation, and revenue growth
Excellent communication, leadership, and problem-solving skills
Proficiency with AV management platforms and Microsoft Office Suite
Bachelor’s degree in hospitality, business, event management, or related field preferred
AV certifications or technical coursework a plus

Responsibilities

Oversee all daily AV operations including event setup, strike, scheduling, and equipment maintenance
Ensure events are executed smoothly, safely, and to Five-Star and hotel standards
Manage inventory, storage, transportation, and proper use of audiovisual equipment
Maintain consistent technical quality across meetings, conferences, and live events
Ensure accurate billing, approvals, and compliance with company financial procedures
Uphold a polished, professional appearance for yourself and the AV team
Serve as the primary point of contact between Five-Star AudioVisual and hotel leadership
Partner with hotel sales and catering teams to support group business and maximize AV revenue
Consult with clients to understand event goals and recommend appropriate technology solutions
Identify opportunities to enhance events through creative AV design and upselling
Prepare clear, accurate proposals that outline scope, pricing, and technical details
Forecast revenue and track performance metrics in collaboration with regional leadership
Represent Five-Star AudioVisual during site visits, pre-conference meetings, and hotel walkthroughs
Act as a visible leader during events, ensuring clients feel supported and confident
Build strong relationships with planners, hotel partners, and repeat clients
Proactively address challenges and resolve issues with professionalism and urgency
Maintain Five-Star’s reputation for reliability, hospitality, and technical excellence
Lead, train, and mentor the on-site audiovisual team
Create a positive, respectful, and performance-driven work environment
Manage staffing, scheduling, and performance feedback
Support ongoing technical training and professional development
Ensure team members are proficient with company software and event systems
Lead by example with integrity, accountability, and enthusiasm