Director of Attendee Excellence & Event Technology - US

Nteractive•United States, US

14d•$150,000 - $170,000•Remote

About The Position

Nteractive is seeking an established Event Technology leader with deep RainFocus expertise to lead Event Technology strategy across a portfolio of significant global client programmes. Reporting to the Global Head of Attendee Excellence & Event Technology, this highly visible role serves as a trusted consultant, subject matter expert and strategic advisor to clients and internal teams. The Director will help clients maximize the value of their event technology ecosystems, deliver exceptional attendee experiences and establish best practices across complex global programmes. The role combines technical expertise, strategic thinking, commercial acumen and executive presence to shape technology strategy, solution design, programme scalability and digital transformation. The position also leads and develops Event Technology talent, supports business development and client growth, and collaborates with Client Services, Project Leadership, Creative Studio and Production. The role is based in the USA and requires travel as needed, work across multiple time zones, and a quiet home working environment with reliable broadband of at least 25MB download and 2MB upload. A criminal background check may be required in compliance with applicable laws and privacy requirements.

Requirements

Significant experience leading Event Technology programmes for global enterprise clients.
Advanced expertise in event software and RainFocus, including strategic consulting, solution design and programme delivery.
Proven experience serving as a trusted advisor to senior stakeholders and client leadership teams.
Strong understanding of event technology ecosystems, attendee management, registration, websites, communications and data strategy.
Experience delivering large-scale global conferences, events and attendee programmes.
Strong knowledge of platform integrations, data flows and digital engagement solutions.
Experience leading and developing high-performing specialist teams.
Strong commercial acumen and ability to identify growth opportunities and demonstrate client value.
Outstanding presentation, facilitation and stakeholder management skills.
Knowledge of AI, automation and emerging technologies in events and digital experiences.
Passion for innovation, attendee experience and operational excellence.
Based in the USA.
Ability to travel to support team collaboration and client needs.
Ability to work across multiple time zones as required.
Quiet home working environment with reliable broadband of at least 25MB download and 2MB upload.
May be required to complete a criminal background check in compliance with applicable local legislation and data privacy requirements.

Responsibilities

Act as senior Event Technology consultant across a portfolio of global enterprise accounts.
Build trusted relationships with senior client stakeholders and advise on Event Technology strategy.
Lead strategic discussions about digital transformation, attendee experience and technology roadmaps.
Influence client decisions through expert consultation, solution design and industry insight.
Present to executive audiences and facilitate discussions with senior stakeholders.
Translate complex technical requirements into practical, scalable solutions with measurable business outcomes.
Provide subject matter expertise in event software, including RainFocus strategy, solution design and programme delivery.
Advise clients and internal teams on platform architecture, implementation strategies and optimisation.
Provide strategic oversight across registration, event websites, attendee communications, reporting, integrations, housing and digital engagement.
Drive innovation across event technology ecosystems and attendee journeys, including identifying opportunities to use AI, automation and emerging technologies.
Establish best practices, governance frameworks and scalable delivery models for Event Technology programmes.
Monitor industry trends and help shape Nteractive’s Event Technology capabilities, methodologies and offerings.
Lead, mentor and develop Event Technology Managers, Consultants and Specialists.
Promote excellence, consistency and continuous improvement across the Event Technology function.
Support development of methodologies, standards and operational best practices.
Guide complex and high-profile client programmes.
Collaborate with Client Services, Project Leadership, Creative Studio and Production on integrated client solutions.
Support new business opportunities, solutioning and client growth initiatives.
Contribute to proposals, pitches and strategic client discussions.
Identify opportunities to expand Event Technology services across existing accounts.
Partner with senior leaders to strengthen Nteractive’s Event Technology proposition and market position.
Identify opportunities to create additional client value and business growth through technology strategy.