Intelisys: Director, ATT Strategic Services
About The Position
Strategic Services Director, AT&T, is a leader for our AT&T/ACC operations, one who will elevate our partner experience (from opportunity to implementation), one who is driven by improving processes and outcomes, and one who will dynamically navigate the ATT/ACC ecosystem on behalf of Intelisys. This leader is responsible for end-to-end AT&T/ACC operational execution across the partner lifecycle. This role leads a dedicated, multi-functional Partner Success team responsible for pricing strategy execution, complex quoting, order management and project management for end-customers on behalf of Intelisys partners. The Strategic Services Director, AT&T, partners closely with Sales, Supplier Business Development, Commissions, and the rest of the Partner Success team to ensure scalable, efficient, and partner-centric operations while driving revenue growth, margin optimization, and exceptional partner outcomes. Deep working knowledge of AT&T/ACC business systems, tools, B2B products, and operations is required.
Requirements
- Bachelor’s degree or equivalent experience; MBA or advanced degree preferred
- 10+ years of progressive experience in B2B operations, sales operations, or customer lifecycle management within AT&T/ACC or a comparable telecommunications environment
- 5+ years of people leadership experience managing multi-disciplinary teams
- Demonstrated expertise with AT&T/ACC B2B products, including: Connectivity (MPLS, DIA, Ethernet, SD-WAN) Mobility and IoT solutions Cloud, security, and managed services offerings
- Deep hands-on experience with AT&T/ACC systems and tools used for pricing, quoting, ordering, and implementation
- Proven ability to manage cross-functional teams
Nice To Haves
- Experience supporting large enterprise or strategic accounts
- Background in operational transformation or large-scale process improvement initiatives
- Strong executive communication skills with the ability to influence senior stakeholders
- Lean, Six Sigma, or similar operational excellence training
- Strategic thinking with strong execution discipline
- Partner-centric mindset in a B2B environment
- Data-driven decision making
- Cross-functional leadership and influence
- Change management and organizational leadership
Responsibilities
- Own and optimize the full partner lifecycle from opportunity through implementation and handoff through to ongoing support
- Lead and develop a team responsible for: AT&T/ACC pricing and quoting, Order entry, order accuracy, and order flow, Project management and service implementation, Escalation assistance as required
- Ensure seamless coordination across lifecycle stages to minimize cycle times, reduce fallout, and improve partner experience
- Collaborate with Director of Operational Excellence and Data teams to drive operational rigor, standardization, and continuous improvement across pricing, quoting, ordering, and implementation
- Adhere to and monitor KPIs related to SLAs, quality, and partner experience
- Identify operational risks and proactively implement mitigation strategies
- Collaborate with Supplier Business Development team on strategy to build scalable operational processes and governance
- Serve as a strategic partner to sales team to drive pipeline and revenue growth
- Leverage and optimize AT&T/ACC systems and tools, as necessary, including but not limited to: CRM Pricing and quoting tools Order management and provisioning platforms Project management and implementation systems
- Ensure data accuracy, reporting integrity, SLA achievement and process compliance
- Build, mentor, and retain high-performing operational teams
- Foster a culture of positive team dynamics, service, accountability, partner-centricity, and continuous improvement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
