Director, Athletics Digital Marketing

University of South Florida•Tampa, FL

22h•$90,000 - $95,000

About The Position

South Florida Athletics is seeking a strategic, data-driven Director, Athletics Digital Marketing to lead the department’s digital marketing strategy and execution across all sports and major initiatives. This role is responsible for developing and executing integrated digital marketing strategies that support ticket sales, revenue growth, customer engagement, retention, and the overall fan experience. The Director, Athletics Digital Marketing will provide strategic oversight of the South Florida Athletics website, email marketing, mobile app, CRM-driven marketing initiatives, and the department’s broader digital ecosystem. The role will also support retail and revenue-generating areas with digital marketing strategy and execution, working closely with ticket sales, premium seating, merchandising, development, sponsorship, and other internal stakeholders to help achieve organizational revenue goals. The Director will directly manage two (2) Coordinators, Digital Marketing, providing strategic direction, prioritization, professional development, and oversight of day-to-day digital marketing execution. This position will serve as a key leader in developing a cohesive, measurable, and high-performing digital ecosystem across South Florida Athletics.

Requirements

Bachelor's degree and five years of related experience.
Bachelor’s degree in marketing, communications, business, or related field and 3+ years of experience in digital marketing, consumer marketing, e-commerce, CRM, or a related field, with increasing leadership responsibility is preferred.

Responsibilities

Develop and execute comprehensive digital marketing strategies that support ticket sales, revenue growth, customer engagement, and organizational goals across all sports and major initiatives.
Lead annual and seasonal digital marketing planning tied to sport calendars, ticketing priorities, departmental initiatives, and organizational objectives.
Establish digital marketing strategies that effectively move consumers through the customer journey, from awareness and consideration through purchase, engagement, and retention.
Serve as a strategic partner to ticket sales, communications, creative services, sponsorship, merchandising, development, and other internal stakeholders to align digital marketing efforts with broader business objectives.
Lead, manage, and develop two (2) Coordinators, Digital Marketing, establishing clear goals, priorities, processes, and performance expectations.
Provide strategic direction and quality control for digital marketing campaigns and initiatives across the department.
Oversee email marketing strategy, segmentation, automation, personalization, and lifecycle campaigns to drive ticket sales, purchases, engagement, and retention.
Develop targeted email strategies supporting ticketing, merchandise, premium seating, donations, events, promotions, and other consumer initiatives.
Ensure best practices in list management, audience segmentation, personalization, deliverability, and compliance.
Leverage CRM and customer data to inform targeting, messaging, campaign strategy, and optimization.
Identify opportunities to improve customer lifecycle communications and increase conversion through automated and personalized marketing journeys.
Provide strategic oversight for the South Florida Athletics website and mobile app, ensuring both platforms are intuitive, engaging, accessible, and optimized to support organizational and revenue goals.
Guide website and app content strategy, UX, navigation, functionality, and conversion opportunities.
Identify opportunities to improve digital experiences and increase conversion across ticketing, events, merchandise, donations, content, and other consumer offerings.
Partner with vendors and internal teams to manage platform updates, integrations, enhancements, and new feature launches.
Ensure digital platforms effectively support the needs of all South Florida Athletics sports and business units.
Support South Florida Athletics’ retail operations by providing digital marketing strategy and execution for merchandise and e-commerce initiatives.
Partner with the retail and merchandising teams to develop digital marketing plans that support product launches, seasonal campaigns, promotions, special collections, and other merchandise priorities.
Help leverage email, website, mobile app, CRM, and other owned digital channels to drive awareness and traffic to South Florida Athletics’ online and physical retail offerings.
Identify opportunities to improve the digital shopping experience, including product discovery, promotional messaging, merchandising, and conversion opportunities.
Coordinate with creative and retail teams to ensure digital marketing assets and messaging effectively support merchandise campaigns and promotions.
Provide digital marketing expertise and recommendations to help the retail team maximize the effectiveness of its marketing efforts.
Monitor and report on the performance of digital retail campaigns, providing insights and recommendations to inform future initiatives.
Identify opportunities to integrate merchandise and retail messaging into broader South Florida Athletics digital marketing efforts when appropriate.
Establish KPIs, dashboards, and reporting frameworks to measure performance across website, email, mobile app, CRM, and digital marketing initiatives.
Analyze customer behavior, campaign performance, conversion rates, and revenue attribution to identify opportunities for improvement.
Use data and customer insights to continuously optimize campaigns, digital experiences, and marketing strategies.
Develop regular performance reports and present insights and strategic recommendations to senior leadership.
Partner with analytics and business intelligence teams to improve measurement, attribution, and understanding of digital marketing performance.
Manage digital marketing budgets, ensuring efficient allocation of resources and strong return on investment.
Oversee relationships with digital platform, website, CRM, email, mobile app, and technology vendors.
Evaluate and recommend new tools, technologies, platforms, and partnerships that enhance digital marketing capabilities and business results.
Manage projects and vendor deliverables to ensure timely execution and alignment with departmental priorities.