Director, Application Development - Salesforce

Western & Southern Financial Group•Cincinnati, OH

2d•Onsite

About The Position

Provides leadership and direction to support the business objectives of Western & Southern Financial Group through the cost-effective use of technology, staff, and appropriate business practices. Leads and develops skilled personnel and/or managers responsible for production support and development across a broad range of technical responsibilities and business units, including all phases of systems development and implementation. Works closely with business units to translate strategy and objectives into high-quality, cost-effective, sustainable, market-leading technology solutions. Works with minimal supervision and independently makes a broad range of critical decisions, escalating to executive-level associates when appropriate. The role manages application development for one or more business segments and oversees teams supporting a broad range of applications, technologies, business units, and domains. It coordinates projects across IT teams and business departments, collaborates with business partners to deliver solutions that improve and enable growth, maintains awareness of business and technology trends, and ensures adherence to IT standards. The position also recruits, develops, coaches, and manages associates; reports on departmental and committee responsibilities; negotiates vendor contracts; and coordinates emergency recovery activities for assigned teams. The position is performed in an office setting. It involves extended periods of stationary desk and computer work, regular verbal and written communication, visual review of documents, and continuous wrist, hand, and finger movement for computer work. Extended hours may be required during peak workloads or special projects or events. Travel is not required.

Requirements

Demonstrated experience coordinating multiple IT projects or assignments simultaneously and completing tasks accurately and on time, with strong attention to detail and organizational skills.
Demonstrated experience leading and motivating teams, including providing direction, coaching, and effective feedback.
Demonstrated ability to work independently, identify and resolve problems, and exercise initiative and independent decision-making.
Experience interacting with corporate and department management throughout the company and with external vendors.
Ability to apply current industry and technical knowledge to achieve business objectives.
Strong analytical skills, including identifying, defining, and quantifying problems; collecting or interpreting data; establishing facts; and developing effective solutions.
Strong project management skills, including developing, organizing, initiating, and maintaining projects and accomplishing set goals.
Excellent verbal and written communication skills, with the ability to convey information clearly and concisely to internal and external customers.
Ability to document procedures and activities clearly, with strong English-language grammar, punctuation, diction, and spelling skills.
Ability to anticipate future organizational requirements and develop plans to meet them.
Strategic thinking from concept through implementation to deliver results and organizational impact.
Adaptability in response to multiple demands and deadlines, shifting priorities, ambiguity, and rapid change.
Ability to partner with and influence business and IT leadership in defining strategies and developing business cases.
Proficiency with word processing, spreadsheet, and presentation applications.
Working knowledge of database applications.
Ability to verbally communicate and exchange accurate information with customers and associates regularly.
Visual acuity to read and interpret documents and inspect work as described in the position demands.
Ability to prepare written correspondence, reports, and forms in prescribed formats and according to writing conventions.
Ability to use logical thinking to define problems, collect data, establish facts, and draw valid conclusions.
Ability to perform continuous computer work involving substantial movement of the wrists, hands, and fingers.
Bachelor's degree in Business, Finance, or IT, or commensurate experience (preferred).

Nice To Haves

Bachelor's degree in Business, Finance, or IT, or commensurate experience.

Responsibilities

Plan, direct, coordinate, and control project activities, including feasibility, requirements gathering, scope, cost estimates, design, programming, testing, implementation, and support.
Coordinate project activities involving associates across IT teams and business unit departments, including management and high-level staff.
Ensure assigned teams operate efficiently and cost-effectively with an appropriate number of properly trained individuals.
Manage application development for one or more business segments throughout all phases of systems development and implementation.
Manage staff and/or managers supporting applications across multiple technologies, business units, and domains.
Collaborate with business partners to understand strategy, customer needs, and market trends and to define, develop, and implement technology solutions that improve the business and enable growth.
Maintain knowledge of current and emerging business and information technology trends, participate in industry practice groups, and share ideas with W&SFG.
Assist with hardware, software, and technology evaluations.
Chair and/or serve on management-level committees and task forces.
Develop and execute project initiatives that meet W&SFG priorities.
Follow and ensure adherence to established IT standards.
Proactively address potential systems problems, communicate issues, and participate in decision-making to resolve them.
Maintain and recommend improvements to IT management processes and tools.
Attract, recruit, hire, train, and develop staff with appropriate skills, competencies, and cultural fit; foster associate and leader performance and development.
Report the status of departmental and committee responsibilities orally and in writing as required.
Negotiate hardware, software, and service contracts with vendors.
Coordinate application systems emergency recovery activities for the assigned team.
Provide direction and development through daily coaching, administration of the Performance Management Model, and creation and implementation of development plans.
Perform other duties as assigned and comply with all policies and standards.