Director Application Development & Support - CIAM Technologies (Remote)

First Citizens Bank•Raleigh, NC

2h•Remote

About The Position

This is a remote role that may be hired in several markets across the United States. At First Citizens Bank, we are undergoing a significant digital transformation, focusing on simplifying, consolidating, and modernizing our customer service approach. We are building a foundational North Star Architecture to enhance scalability, speed, and market differentiation. This is a unique opportunity to be part of a career-defining project, shaping the future of our digital banking platform from the ground up. We are seeking a Director of Technology – CIAM & Fraud Platforms to lead the strategy, delivery, and operational excellence of Customer Identity & Access Management (CIAM) and Fraud technology. This role is crucial for securing digital sales and servicing journeys across retail and commercial banking, ensuring secure and seamless customer onboarding, authentication, and transactions, while protecting the bank from fraud and financial crime. The Director will manage four cross-functional delivery pods, ensuring rapid delivery while adhering to strict security, regulatory, and operational resilience standards.

Requirements

Bachelor's Degree and 8 years of experience in Technology Delivery, Project, Program, or Portfolio Management OR High School Diploma or GED and 12 years of experience in Technology Delivery, Project, Program, or Portfolio Management

Nice To Haves

10 years technology leadership experience within banking or regulated financial services.
Proven ownership of digital identity and/or fraud platforms supporting high-volume customer journeys.
Experience leading multiple agile pods delivering customer-facing technology.
Strong understanding of digital banking, operational risk, and security controls.
Experience working with third-party vendors and SaaS platforms in a regulated context.
Excellent communication and stakeholder management skills

Responsibilities

Own the end-to-end technology roadmap for CIAM and Fraud capabilities supporting digital onboarding, account opening, login, step-up authentication, consent, servicing journeys across web and mobile, and real-time fraud detection and intervention.
Ensure platforms support high availability, low latency, and peak traffic for always-on digital channels.
Drive simplification and reuse of identity and fraud capabilities across brands, products, and channels.
Ensure platforms align with enterprise architecture, security standards, and digital strategy.
Lead technology pods accountable for roadmap delivery aligned to business outcomes, engineering quality, resilience, security-by-design, and predictable delivery against time, cost, and risk.
Embed product-aligned, agile delivery with strong collaboration across Product, UX, Data, and Cyber.
Ensure CIAM and Fraud capabilities are delivered as reusable platforms, not point solutions.
Drive continuous improvement through automation, CI/CD, and DevSecOps practices.
Balance frictionless customer experience with strong authentication, authorization, and fraud controls.
Enable risk-based and adaptive authentication aligned to customer behavior and transaction context.
Ensure fraud detection capabilities support real-time decisioning with minimal false positives.
Partner with Fraud Operations and Customer Care to ensure effective customer treatment and resolution.
Ensure compliance with banking regulations, internal policies, and audit expectations related to customer identity and access, data protection and privacy, and fraud prevention and financial crime controls.
Own technology responses to regulatory findings, incidents, and control issues.
Ensure platforms meet operational resilience expectations, including monitoring, failover, and recovery testing.
Participate in incident response for identity or fraud-related events.
Build and lead high-performing teams across engineering, delivery, and platform operations.
Develop deep capability in digital identity engineering, fraud analytics and decision platforms, and cloud-native, API-driven architecture.
Create clear accountability across pods while fostering strong collaboration and engagement.
Actively coach and develop senior technologists and pod leads.
Partner with Digital CIAM and Fraud, Security, and Operations leaders to translate business growth, customer experience, and risk objectives into executable technology plans.
Provide clear, concise communication to senior executives on delivery status, risks, and trade-offs.
Influence prioritization decisions across competing digital initiatives.