Director, Ambulatory Infusion Pharmacy

Cencora•Chicago, IL

7d•$110,500 - $220,990•Onsite

About The Position

The Director, Ambulatory Infusion Pharmacy is responsible for the strategic, operational, financial, and clinical oversight of ambulatory and alternate site infusion pharmacy services. This role provides market-level leadership for infusion pharmacy operations across ambulatory infusion and home infusion settings, supports service line growth and expansion, and ensures safe, compliant, efficient, and patient-centered care delivery. The Director leads initiatives related to referral capture, infusion access, service optimization, provider engagement, workflow redesign, staffing, quality, and regulatory compliance. This position also supports the design and implementation of centralized referral hub capabilities, performance improvement efforts, and scalable operating models for current and future infusion markets.

Requirements

Doctor of Pharmacy (PharmD) degree from an ACPE-accredited school of pharmacy.
Active, unrestricted Illinois pharmacist license in good standing.
Minimum of 5 years of progressive pharmacy leadership experience in ambulatory infusion, home infusion, specialty infusion, oncology infusion, or related pharmacy operations.
Demonstrated experience in infusion services operations, workflow optimization, staff leadership, and cross-functional collaboration.
Knowledge of infusion reimbursement processes, patient access workflows, referral management, and pharmacy compliance requirements.
Experience developing or implementing policies, procedures, operational workflows, and quality initiatives.
Strong knowledge of ambulatory infusion and alternate site pharmacy operations
Knowledge of state and federal pharmacy regulations and accreditation standards
Understanding of prior authorization, referral capture, denial management, and reimbursement workflows
Strong leadership, coaching, and team development skills
Ability to analyze data and translate findings into operational improvements
Strong project management and organizational skills
Excellent written, verbal, and interpersonal communication skills
Ability to work effectively across complex, matrixed healthcare environments
Strong problem-solving and decision-making skills
Ability to manage multiple priorities and drive results in a fast-paced setting

Nice To Haves

PGY1 and/or PGY2 residency training.
Board certification such as BCPS, BCOP, or other relevant specialty certification.
Experience with multi-site infusion operations or alternate site of care strategy.
Experience with centralized referral management, prior authorization workflows, and revenue cycle improvement.
Experience supporting new site implementation, infusion center expansion, or service line growth initiatives.
Familiarity with 340B, GPO, wholesale acquisition cost considerations, and pharmacy entity structuring.
Experience with EMR workflows, pharmacy systems, and technology-enabled process improvement.

Responsibilities

Direct ambulatory and alternate site infusion pharmacy operations across assigned market(s) and locations.
Support optimization and expansion of infusion services in ambulatory and home infusion settings.
Lead strategic initiatives to improve patient access, referral conversion, internal capture, and overall infusion program performance.
Develop scalable operational models and workflows that may be deployed across additional markets as systems and processes allow.
Partner with executive and operational leadership to align infusion pharmacy services with organizational strategic, financial, and clinical goals
Oversee performance of alternate site infusion services within assigned market(s).
Provide oversight of operational workflows, staffing models, scheduling practices, hours of operation, patient acceptance criteria, and patient access processes.
Identify operational bottlenecks limiting patient access, throughput, or volume growth and implement solutions to improve performance.
Support implementation of approved optimization initiatives and workflow redesign efforts.
Contribute to operational readiness for new infusion sites, service expansion, and alternate site of care strategies.
Provide oversight and guidance related to purchasing, inventory management, and pharmacy operational infrastructure.
Engage physicians, clinics, specialty providers, and internal stakeholders to support referral growth and increased utilization of infusion services.
Support initiatives to reduce infusion leakage and improve internal capture of appropriate therapies.
Evaluate provider engagement, referral patterns, ease of ordering, and site-of-care opportunities.
Identify barriers limiting provider adoption and recommend strategies to improve referral generation and conversion.
Assist with development and monitoring of key performance indicators related to operational, financial, and clinical performance.
Analyze performance data, referral trends, access metrics, and workflow outcomes to identify improvement opportunities.
Provide recommendations for corrective actions, performance improvement, and service optimization.
Support financial stewardship through labor optimization, efficient workflow design, improved reimbursement processes, and reduced leakage.
Assist with development, refinement, implementation, and adherence to applicable policies, procedures, and clinical protocols.
Support compliance with state and federal pharmacy laws, accreditation requirements, payer requirements, and organizational standards.
Maintain readiness for audits, inspections, and accreditation reviews.
Support safe medication-use practices, sterile compounding oversight as applicable, and quality assurance activities within infusion pharmacy services.
Promote compliance with all operational, clinical, and documentation standards relevant to ambulatory and home infusion pharmacy practice.
Provide leadership, direction, and support to pharmacists, technicians, navigators, and other infusion support personnel, as applicable.
Operate under the direction of the designated executive sponsor and/or pharmacy leadership.
Provide routine updates, communications, and performance feedback to leadership and key stakeholders.
Serve as a liaison among pharmacy, patient, provider, clinic, and operational teams in support of infusion service performance.
Support onboarding, coaching, training, and development of staff involved in infusion operations and referral support functions.
Collaborate with nursing, finance, facilities, supply chain, IT, revenue cycle, compliance, and provider leadership to advance program goals.
Support planning and implementation of new alternate site infusion centers, including workflow design and operational setup.
Participate in interviews and selection processes for key infusion pharmacy personnel, including pharmacists and pharmacy technicians, as needed.
Support development and maintenance of patient and employee communication plans and marketing strategies related to infusion services.
Contribute to the development of clinical protocols and operational standards for existing and new infused therapies.
Assist with establishing monitoring frameworks for ongoing performance evaluation and continuous improvement.
Partner with on-site navigators to support site-of-care strategy across mutually agreed locations, including home infusion fulfillment through on-site home infusion pharmacy operations.
Ensure navigator workflows support identification and coordination of infusion orders and designated prescriptions written by authorized providers.
Oversee or support onboarding and training expectations for navigator functions relevant to infusion strategy success, including marketing, prior authorization, and electronic medical record documentation.
Support documentation standards for required information in the electronic medical record as defined by organizational requirements.
Promote liaison coordination among pharmacy, patient, and provider throughout the course of therapy for supportive functions and communication regarding infusion orders and prescriptions.
Perform other related duties as assigned.