The Director - Strategic Partners will manage the Strategy, Partners, and team that handles the most Strategic Partners, including GSIs, CSPs, and Technology Partners. This role involves developing the overall strategy and identifying target partners within this ecosystem. The Director will serve as an Executive Sponsor for these partners and act as an escalation point. They will be responsible for recruiting and managing a sales-oriented team to achieve set KPIs and targets, collaborating with Sales and Service Leadership to ensure partner success and engagement, and building and regularly measuring business plans across all partner types. The role also includes participating in Partner QBRs, driving performance, and reporting back to the Partner Team. Collaboration with the Executive Team to align with company priorities, reporting status, and performing QBRs is essential. The Director will engage with Enablement and Partner SE teams to ensure proper tools and execution with partners, assist RPMs with strategic partner engagement, and work with Partner Marketing teams to build plans, ensure event execution, and track performance. Close collaboration with ServiceNow counterparts and teams is required to ensure coordinated efforts and focus on the right partners.
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Job Type
Full-time
Career Level
Director
Education Level
No Education Listed