Director, Air Freight

World Group•Schaumburg, IL

3d•Hybrid

About The Position

World Group was founded over 60 years ago as a pioneer in vessel agency services on the Great Lakes. Today, we are home to a portfolio of globally trusted brands that deliver customers end-to-end supply chain and logistics solutions, backed by innovative technology to provide visibility and data like never before. With industry-leading products in ocean drayage, domestic trucking, freight forwarding, air freight, customs house brokerage, vessel husbandry, and warehousing and distribution…customers around the globe use the services of our family of brands: ContainerPort Group, UWL, and World Shipping, Inc. to simplify supply chains and reliably move freight. We move the world with people who care. Our award-winning, industry-recognized culture is anchored in our people across the country, and the passion they bring to each day. We’re growing - join our World Group family today! UWL® is a top 20 American-owned NVOCC and leading provider of global 3PL services. We take pride in delivering seamless supply chain solutions backed by a team of creative problem-solvers. We specialize in ocean transportation, air freight, project cargo, warehousing and distribution, road and rail, bulk liquid logistics, and customs house brokerage. Our proof is in our owned assets: a national network of distribution centers, dependable trucking capacity, and a user-friendly data management platform that delivers transparency and data you can count on.

Requirements

10+ years of international freight forwarding or global logistics experience with significant air freight responsibility.
5+ years of progressive leadership experience managing teams, partners, and cross-functional initiatives.
Demonstrated success in sales support, product development, solution design, carrier procurement, and product profitability.
Strong knowledge of air freight operations, pricing, capacity, documentation, global agents, and regulatory requirements.
Strong financial, analytical, communication, presentation, negotiation, and relationship-management skills.
Experience with CargoWise or a comparable forwarding platform preferred; domestic and international travel required.
High school diploma or GED equivalent required
Bachelor’s degree in Business, Supply Chain, Logistics, International Business, or a related field preferred; equivalent experience considered.

Responsibilities

Develop and execute the air freight strategy, annual budget, operating plan, forecasts, and growth priorities.
Own revenue, gross profit, volume, yield, working capital, and trade lane profitability; establish KPIs and drive corrective actions.
Monitor market trends, capacity shifts, geopolitical impacts, rates, and competitive activity to guide product and pricing strategy.
Identify and drive priority trade lanes and growth opportunities based on customer demand, market potential, and network capability.
Partner with commercial leadership on go-to-market plans, target customers, priority trade lanes, and sales strategy.
Support strategic pursuits, prospect meetings, RFPs, quotations, and solution development to help secure new business.
Lead executive-level customer engagement, business reviews, retention efforts, and growth plans for strategic accounts.
Develop and expand air freight offerings, aligned to annual plan, customer need and market trends.
Provide product training, market intelligence, pricing guidance, and conversion support.
Lead new-business handoffs and identify cross-selling opportunities across air freight and related services.
Develop and execute procurement and capacity strategies, including carrier diversification, allocations, and long-term sourcing initiatives.
Lead airline and vendor sourcing, rate negotiations, capacity commitments, service agreements, and escalations.
Manage the global agent strategy, including selection, onboarding, commercial terms, service standards, and performance reviews.
Build strong partner relationships through scorecards, business reviews, joint opportunity development, and corrective actions.
Provide governance for end-to-end import and export operations, customer SOPs, service commitments, and exception management.
Drive process standardization, productivity, cargo optimization, shipment visibility, billing accuracy, and continuous improvement.
Serve as the senior escalation point for major customer, service, vendor, and agent issues; lead recovery and root-cause actions.
Partner with Technology and Process teams to improve systems, automation, data quality, and scalability.
Ensure compliance with company policies, customer requirements, and applicable TSA, CBP, IATA, dangerous-goods, and export-control regulations.
Recruit, coach, and develop air freight talent, including leadership development, succession planning, and organizational scalability.
Build a high-accountability organization with clear roles, performance expectations, and development plans.
Represent UWL’s air freight product in leadership forums, customer engagements, partner meetings, and industry events.
Revenue, gross profit, volume, yield, trade lane profitability, market share, and customer retention.
Budget and forecast accuracy, pipeline support, opportunity conversion, and successful onboarding of new business.
Carrier and agent competitiveness, capacity access, service reliability, and corrective-action closure.
Operational productivity, shipment quality, billing accuracy, customer satisfaction, and compliance.