Director, AI Product Ops

Thomson Reuters•Eagan, MN

3d•Hybrid

About The Position

We are seeking an exceptional, transformative Director of AI Product Ops to lead the operational and cultural evolution of Thomson Reuters' Tax, Audit, Accounting & Practice (TAAP) product organization. In this exciting opportunity as Director, AI Product Ops, you will evolve our traditional program and operations function into a lean, AI-first Product Ops office. Your mission is two-fold: drive operational excellence across our entire software portfolio with "near-zero-overhead," and spearhead our AI maturity program, moving our teams from basic personal productivity to advanced, agent-driven workflows. This is a hands-on, builder's seat designed to modernize how our teams work. You will serve as a critical catalyst for product innovation and foster faster, more effective ways of working across the team. By automating coordination and program management tasks, you will not only liberate our product teams from administrative overhead, but enable them to focus on deep customer discovery, modern product craft, and high-velocity execution—ultimately delivering superior customer experiences, higher-quality products, and stronger commercial value for Thomson Reuters. You will lead a small, senior team of product ops experts and carry a TAAP-wide change-management mandate. Scope of the Estate Your operational mandate spans the entire TAAP product landscape: The Core Portfolio ("Bedrock"): Our market-leading, established suite of tax and accounting products. The Agentic Stack ("Catalyst"): Our cutting-edge, agent-first platform powering experiences like CoCounsel and Ready to Review.

Requirements

10+ years of experience in program management, product operations, or technical operations leadership at scale.
Deep familiarity with modern product management practices (ideally within modern tech, high-growth startups, or progressive B2B SaaS), with a clear understanding of how modern PM, Engineering, and Design squads collaborate.
Proven experience implementing modern agile SDLC structures and automating project-tracking workflows.
Experience in regulated or professional software industries (e.g., tax, legal, audit, finance, or compliance) where data security, accuracy, and AI governance are critical is a strong plus.
Demonstrated track record of leading change-management and communication initiatives, upskilling teams, and inspiring cultural transformations to adopt modern, technical capabilities.
Demonstrated track record of leading change management initiatives, upskilling teams, and transitioning legacy roles into modern, technical capabilities.
Bachelor's degree in Computer Science, Business, Engineering, Management Information Systems, or a related field.

Nice To Haves

AI-Native: You have successfully driven a real organization or department up the AI maturity curve (L1 to L2/L3). You think in terms of systemic capability and shipped outcomes, and you are highly fluent in modern AI tooling (agents, prompt engineering, MCP, evals, and prototyping).
Modern Product-Ops & SDLC Advocate: You value lean, automated systems and shared team infrastructure over traditional, heavy PMO ceremony. You understand modern software development lifecycles (SDLC) and how to design operational systems that help modern PMs, Engineers, and Designers build software faster.
Ambidextrous Operator: Equally credible and comfortable operating across complex, high-transaction legacy architectures (Bedrock) and fast-moving, agent-first modern stacks (Catalyst).
Transformational Change Leader: You are an inspiring evangelist who drives cultural and behavioral shifts by building excitement, capturing buy-in, and bringing teams along on the journey. Rather than relying on top-down mandates, you lead with influence, empathy, and positive reinforcement to align cross-functional partners around a shared vision.
Hands-on AI Fluency: You are a daily, active user of agentsand LLMs. You possess intuitive, practical knowledge of how generative AI tools can optimize a product team's day-to-day work.
Bachelor's degree in Computer Science, Business, Engineering, Management Information Systems, or a related field.

Responsibilities

Architect and run product operations where AI agents automate traditional coordination tasks—such as status reporting, dependency tracking, and cross-functional communications—allowing humans to focus on product judgment and execution.
Own product operations across both the Core ("Bedrock") and Agentic ("Catalyst") portfolios, unifying them under a single, highly efficient, and modern operating rhythm.
Own the dependency seam where product commitments break. Build automated tooling and visibility systems to expose cross-team dependencies, GTM milestones, and timelines across Catalyst and Bedrock applications.
Ensure that all operational processes and visibility tools integrate seamlessly with our suite of modern agile and AI tools (e.g., Linear, Slack, GitHub, Claude) so that the operational backbone supports, rather than slows down, rapid engineering sprint cycles.
Collaborate with Customer Success to integrate large-scale customer migrations smoothly into the product-ops framework without interrupting core product execution.
Move the organization away from vanity metrics toward metrics that drive the business forward. Execute a regular cadence that moves the metrics and the business.
Lead TAAP's evolution from Level 1 AI usage (individual productivity tools) to Level 2 (shared team infrastructure: e.g., shared prompts, MCP integrations, shared skills) and toward Level 3 (agents acting on systems of record) and beyond.
Use the AI-maturity transformation as the vehicle to elevate the PM craft. Lead enablement of PMs on using modern AI tools (e.g., Cursor, v0, Claude Code) and AI-first product development.
Establish and scale the internal playbooks (covering shared context, agentic workflows, model evaluations, and prompt libraries) that teams adopt as standard, reusable infrastructure.
Recruit, mentor, and manage a high-performing, lean team of senior program-ops experts, establishing a strong operational cadence and a high bar for talent & execution.
Act as an influential change agent across TAAP, brokering alignment and operational commitments with product, engineering, and design teams outside your direct reporting line.
In close partnership with the Head of TAAP Product and the TAAP Product Leadership Team, design and lead a comprehensive change-management communications strategy. Establish a regular, engaging organizational 'drumbeat' to share wins, spotlight successful AI-enabled behaviors, reinforce new ways of working, and maintain high transformation momentum across the division.

Benefits

Hybrid Work Model
Flexibility & Work-Life Balance
Work from anywhere for up to 8 weeks per year
Career Development and Growth
Grow My Way programming
Skills-first approach
Industry Competitive Benefits
Flexible vacation
Two company-wide Mental Health Days off
Access to the Headspace app
Retirement savings
Tuition reimbursement
Employee incentive programs
Resources for mental, physical, and financial wellbeing
Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more.
Two paid volunteer days off annually
Opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Market competitive health, dental, vision, disability, and life insurance programs
Competitive 401k plan with company match
Competitive vacation, sick and safe paid time off
Paid holidays (including two company mental health days off)
Parental leave
Sabbatical leave
Optional hospital, accident and sickness insurance paid 100% by the employee
Optional life and AD&D insurance paid 100% by the employee
Flexible Spending and Health Savings Accounts
Fitness reimbursement
Access to Employee Assistance Program
Group Legal Identity Theft Protection benefit paid 100% by employee
Access to 529 Plan
Commuter benefits
Adoption & Surrogacy Assistance
Employee Stock Purchase Plan