Director AI Operations

Microsoft • Redmond, WA

11h

About The Position

The Director, AI Operations will drive the AI transformation of Microsoft's Corporate, External & Legal Affairs (CELA) Customer & Partner Solutions (CPS) organization. This is a hands-on builder role focused on shipping practical capabilities in partnership with engineering and designing solutions alongside attorneys and paralegals. The role will help establish how legal teams at Microsoft adopt AI.

The Director will build an intelligence layer from platform and connected-service data to track adoption, throughput, system health, and trends, informing leadership decisions and future investment. They will own platform reliability and trust by working with engineering on system health, issues, updates, and releases, and help shift support toward anticipating problems as the platform grows.

The role will extend CPS capabilities by creating agents, Scout capability, Copilot and other AI solution prompts, and supporting wider integration of Microsoft's first-party AI. It will establish rigorous, reusable practices for developing prompts and agents. In partnership with attorneys and other legal professionals, the Director will reimagine legal workflows, translate user needs into platform requirements, and deliver training that builds AI fluency across CPS.

Requirements

• Master's degree in Business, Project Management, Management Information Systems, Engineering, Law, Legal Operations, or a related field and 6+ years of experience in project management, legal operations, or engineering; or bachelor's degree in one of these fields and 8+ years of experience in project management, operations, or engineering; or equivalent experience.

Nice To Haves

• Legal degree or experience as a practicing attorney.
• 8+ years of experience with legal operations.
• 5+ years of experience in legal technology, legal operations, or a technical delivery role in a regulated or professional-services environment.
• Hands-on experience building on a CRM or matter-management platform, ideally Microsoft Dynamics 365, including configuration and customization rather than administration alone.
• Ability to work with data end to end, including extracting data, building reports, and explaining findings to non-technical audiences.
• Experience owning production support, including bug triage with an engineering team, incident response, and release management.
• Practical experience building with AI tools, including agents and prompt development, and sound judgment about when prompts are not the right solution.
• Ability to work directly with attorneys and paralegals and translate their needs into technical requirements.
• Familiarity with Microsoft's commercial and legal infrastructure, including MCAPS, CPS, and CELA.
• Hands-on experience with AI legal tools such as Harvey or Copilot.
• Experience with the Power Platform, including Power BI reporting and low-code automation.
• Fluency in legal operations concepts, including matter management, outside-counsel governance, paralegal-support models, and client intake.
• Experience designing and delivering training for a professional user population.

Responsibilities

• Build an intelligence layer from platform and connected-service data to provide ongoing visibility into adoption, throughput, system health, and emerging trends.
• Use data insights to help guide CPS leadership's investment decisions.
• Partner with engineering to maintain and improve the CPS technology stack and provide a reliable experience for attorneys and paralegals.
• Manage issues, updates, and releases, and help evolve platform support toward anticipating problems.
• Create agents, Scout capability, Copilot and other AI solution prompts that support new business scenarios.
• Drive wider integration of Microsoft's first-party AI.
• Develop rigorous methods for creating prompts and agents so successful solutions can be reused across CPS.
• Work with attorneys and other legal professionals to reimagine CPS legal workflows.
• Translate legal professionals' needs into platform requirements and training.
• Partner with champion communities to grow a population of confident AI users.
• Embody Microsoft's culture and values, foster inclusive practices, support colleagues and clients with empathy and respect, and maintain a global mindset.

Benefits

• Certain roles may be eligible for benefits and other compensation; additional benefits and pay information is available on Microsoft's careers website.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior