Director AI Operations

Microsoft•Redmond, WA

1d•$130,900 - $303,600

About The Position

Microsoft's Corporate, External & Legal Affairs (CELA) organization supports complex commercial operations. Within Customer & Partner Solutions (CPS), the Director, AI Operations drives the AI transformation of a function supporting Microsoft Commercial Business, Microsoft Elevate, the Deal Desk, and customer and partner interactions. This is a hands-on builder role that ships capabilities, partners directly with engineering, and works closely with attorneys and paralegals to design solutions with them. The role will help establish how legal teams at Microsoft adopt AI. The Director builds insight into AI investment outcomes, owns platform reliability and trust, develops AI capabilities and first-party innovations, and advances workflow innovation and user enablement. The position also embodies Microsoft's culture and values by fostering inclusion, respecting diverse perspectives, and supporting colleagues and clients with empathy and respect.

Requirements

Master's degree in Business, Project Management, Management Information Systems, Engineering, Law, Legal Operations, or a related field and 6+ years of experience in project management, legal operations, or engineering; or bachelor's degree in one of these fields and 8+ years of experience in project management, operations, or engineering; or equivalent experience.

Nice To Haves

Legal degree or experience as a practicing attorney.
8+ years of experience with legal operations.
5+ years of experience in legal technology, legal operations, or a technical delivery role in a regulated or professional-services environment.
Hands-on experience building on a CRM or matter-management platform, ideally Microsoft Dynamics 365, including configuration and customization.
Ability to work with data end to end: extract it, build reporting, and explain its meaning to a non-technical audience.
Experience owning production support, including engineering bug triage, incident response, and release management.
Practical experience building with AI tools, including agents and prompt development, and judgment about when a prompt is not the right solution.
Ability to work directly with attorneys and paralegals and translate their needs into technical requirements.
Familiarity with Microsoft's commercial and legal infrastructure (MCAPS, CPS, CELA).
Hands-on experience with AI legal tools such as Harvey or Copilot.
Experience with the Power Platform, including Power BI reporting and low-code automation.
Fluency in legal operations concepts, including matter management, outside-counsel governance, paralegal-support models, and client intake.
Experience designing and delivering training for a professional user population.

Responsibilities

Build an intelligence layer that reports on AI adoption, throughput, system health, and emerging trends using platform and connected-service data.
Partner with engineering to shape data capabilities and provide information that guides future organizational investment.
Own platform confidence and reliability in partnership with engineering, including addressing issues, updates, and releases for attorneys and paralegals.
Help the platform shift from reacting to problems toward anticipating them as its footprint grows.
Create agents, Scout capability, Copilot and other AI solution prompts to enable new business scenarios.
Drive broader integration of Microsoft's first-party AI.
Develop rigorous, reusable prompt and agent practices so successful solutions can be applied across CPS.
Work with attorneys and other legal professionals to redesign legal workflows and translate findings into platform requirements.
Develop training and partner with champion communities to build AI fluency among users supporting more than 100,000 clients worldwide.
Embody Microsoft's culture and values, foster inclusive practices and diverse perspectives, support colleagues and clients with empathy and respect, and embrace a global mindset.