Director, AI Client Assurance

Fidelity Investments • Durham, NC

3d • Onsite

About The Position

Fidelity Workplace Investing is seeking an experienced professional with 7 plus years of relevant corporate or consulting experience related to AI model development, engineering, product development, risk management or governance. This is primarily a customer-facing role, responsible for interacting with various stakeholders to provide assurance around our AI program in writing or meetings.

The key responsibilities of this role include addressing AI related requests or questions from clients and prospects, identifying, analyzing and communicating trends in client AI requests and expectations, discovering improvement opportunities to the current process and contributing to their implementation.

The successful candidate will act as an AI subject matter expert to address inquiries from clients and prospects. The candidate is expected to have significant knowledge of data science, AI engineering, AI governance/risk management, data privacy and security, model lifecycle, AI product development, as well as high proficiency in business writing and verbal communication. This candidate will work collaboratively with experts in domains such as data and AI governance, data science, privacy, legal, contracts, compliance, risk, customer protection, information security, engineering, product owners, sales, and relationship management. In addition, your responsibilities may include:

Acting as a senior point of contact for sales and relationship management as well as external customers, where applicable, clearly communicating Fidelity’s AI capabilities, governance, and risk management, and responsible AI approaches.
Overseeing and guiding responses to AI inquiries, translating technical information, governance, and risk management practices into clear, business focused outcomes.
Leading a process improvement effort using technology and best practices.
Contributing to AI committees to ensure client concerns and expectations are accounted for in AI model reviews and other AI governance processes.

Requirements

• 7 plus years of relevant corporate or consulting experience related to AI model development, engineering, product development, risk management or governance
• Bachelor’s / master’s in data science/analytics, engineering, business, project management, other quantitative or technology fields, or equivalent experience in a professional environment
• Knowledge of or hands-on experience in data science, AI engineering, AI governance/risk management including ethics, data privacy and security, and model lifecycle
• Professional business written and verbal communications including technical writing, creative writing, and ability to interact with external and internal stakeholders from different functions
• Experience in using Microsoft copilot or similar LLM tools
• Ability to pick up new knowledge fast and enthusiastic about continuous learning and ongoing improvement
• Be proactive and take initiatives; thinks creatively, drives tasks and initiatives to completion and insists on the highest level of quality

Nice To Haves

• Any prior experience in handling requests for proposal/information is preferred

Responsibilities

• Addressing AI related requests or questions from clients and prospects
• Identifying, analyzing and communicating trends in client AI requests and expectations
• Discovering improvement opportunities to the current process and contributing to their implementation
• Acting as a senior point of contact for sales and relationship management as well as external customers, where applicable, clearly communicating Fidelity’s AI capabilities, governance, and risk management, and responsible AI approaches
• Overseeing and guiding responses to AI inquiries, translating technical information, governance, and risk management practices into clear, business focused outcomes
• Leading a process improvement effort using technology and best practices
• Contributing to AI committees to ensure client concerns and expectations are accounted for in AI model reviews and other AI governance processes

What This Job Offers

• Job Type: Full-time
• Career Level: Director