Programs Director of Operations and Execution

WTW•Houston, TX

1d•Hybrid

About The Position

Willis Towers Watson is seeking a Director, Affinity & Programs to lead the implementation and ongoing management of insurance programs and embedded distribution partnerships. This individual will serve as a pivotal team member for affinity partners while coordinating across broking, underwriting, compliance, operations, technology, and servicing team within WTW’s Select segment to deliver seamless insurance solutions. The ideal candidate is highly organized, operationally focused, and able to manage multiple complex initiatives simultaneously. This role will lead operational execution and ensure programs are aligned with Select’s processes, services, placement protocols, and technology model.

Requirements

Bachelor's degree required.
Active Property & Casualty insurance license (or ability to obtain).
4–7 years of insurance operations experience.
Experience working with affinity programs, program business, embedded insurance, MGA/MGU operations, or carrier partnerships.
Demonstrated project management experience.
Excellent written and verbal communication skills.
Ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

MBA preferred.
Experience working with digital distribution platforms or embedded insurance.
Familiarity with API-enabled insurance technology platforms.
Experience in small market or small commercial insurance operations, service, or placement.
CPCU, ARM, CIC, CRM, or similar professional designation.

Responsibilities

Execute affinity and embedded insurance strategies across multiple industry verticals.
Build sustainable, scalable operating models in partnership with our Select segment that support long-term program growth.
Conduct recurring business reviews with partners and internal stakeholders.
Collaborate with partners to identify product enhancements and operational improvements.
Partner with Select service teams to define service models, standards, and handoffs.
Develop standardized workflows and operational procedures.
Coordinate carrier strategy, market access, and placement of program business.
Oversee program implementation from policy quote through issuance.
Monitor KPIs including service metrics, retention, operational efficiency, profitability, and premium volume.
Ensure programs comply with contractual insurance requirements and regulatory standards.
Collaborate with compliance and legal teams on program governance.
Support development of compliance reporting for franchise, affinity, and embedded distribution partners.
Assist with digital quoting, policy administration, and compliance automation.
Identify opportunities to improve customer experience through technology.
Coordinate activities across broking, underwriting, operations, finance, legal, claims, and technology teams.
Lead internal project teams supporting program implementations and strategic initiatives.
Drive continuous improvement across all aspects of program administration.

Benefits

Medical (including prescription coverage)
Dental
Vision
Health Savings Account
Commuter Account
Health Care and Dependent Care Flexible Spending Accounts
Group Accident
Group Critical Illness
Life Insurance
AD&D
Group Legal
Identify Theft Protection
Wellbeing Program
Work/Life Resources (including Employee Assistance Program)
Paid Holidays
Annual Paid Time Off (includes state/local paid leave where required)
Short-Term Disability
Long-Term Disability
Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave)
Paid Time Off (only included for Washington roles)
Qualified contributory pension plan (if eligible)
401(k) plan with annual nonelective company contribution.
Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.