Director, Advisory Delivery Operations & Project Management

Coalfire

7d • $127,000 - $212,000 • Remote

About The Position

Coalfire is on a mission to make the world a safer place by solving our clients’ hardest cybersecurity challenges. We work at the cutting edge of technology to advise, assess, automate, and ultimately help companies navigate the ever-changing cybersecurity landscape. We are headquartered in Chicago, Illinois with offices across the U.S. and U.K., and we support clients around the world. We are thought leaders, consultants, and cybersecurity experts, but above all else, we are a team of passionate problem-solvers who are hungry to learn, grow, and make a difference.

Requirements

• 10+ years of project management or equivalent job experience
• 5+ years of external client facing experience in a consulting, professional servifes, technology, compliance or related environment.
• 5+ years of experience leading project managers, project management teams, or cross functional delivery organizations, with demonstrated success as a player-coach.
• 3+ years of experience in adapting technology automations into process improvement strategies
• Strong thought leadership in integrating process improvement strategies
• Ability to proactively take the lead on client and project escalation and ongoing risk management
• Understanding of project/practice management best practices and proven success with leading cross functional project teams independently for the full project lifecycle
• Excellent communication skills including executive level communication experience
• Understanding of the essential business practices of a project management team within a professional consulting organization
• Strong presentation and organizational skills
• Bachelor's Degree in Business Administration or related field

Nice To Haves

• Experience or familiarity with AI automation as a tool for process improvement
• Consulting/professional services experience, familiarity with managing large and complex IT projects, cloud platform and compliance experience a plus
• Strong understanding of security principles, policies and industry best practices
• Hybrid and Agile delivery methodology experience
• Experience building and establishing PMO processes
• Hands on experience with Agile tooling suite (i.e. Jira and Confluence)
• Experience with Smartsheet
• Understanding of resource management best practices
• Certified Scrum Master (CSM) or Project Management Professional (PMP) is strongly preferred
• Lean Six Sigma
• ITIL Certification
• CISM
• Security +
• AWS or GCP cloud certifications

Responsibilities

• Working independently and collaboratively with a team to support and deliver assigned work activities
• Managing assigned team: monitoring team’s performance, completing annual and midyear reviews, conducting regular 1:1 meetings, mentoring/coaching team members through all project management phases, providing time off coverage, tracking team growth and expansion needs, and completing any other tasks required to manage a high performing team of project managers
• Collaborating with the Delivery Operations/Project Management Leadership to develop/update project management procedures with the goal to standardize our delivery approach, reporting, and optimization efforts across all advisory projects
• Leverages technology and automation to help optimize workflows, drive innovation, and enhance operational efficiency
• Creating or updating training materials and providing on-going coaching to individual project managers to ensure readiness to manage projects consistently and deliver projects with excellence
• Working closely with the Delivery Operations/Project Management Leadership to achieve delivery utilization targets and other Coalfire key performance metrics
• Escalating client and project issues to the Delivery Operations/Project Management Leadership to inform and engage the necessary resources to address issues
• Take the lead in risk reporting and identify high risk clients and escalate ideas to Delivery Operations/Project Management Leadership
• Collaborating with the Delivery Operations/Project Management Leadership, the quality management team, the sales team, and the delivery team members to drive for the best customer experience
• Executing and controlling project management work as an individual and providing oversight of assigned team’s performance on client engagements
• Guiding projects through proactive risk identification, mitigation and issues management
• Managing overall project coordination: scheduling, assigning tasks, enabling clear and consistent client communication, and escalating issues when necessary to ensure successful resolution and project completion
• Creating and executing project work plans and revising those work plans as appropriate to meet changing needs and requirements
• Leading project status meetings to include information regarding schedules, data requirements & assignments
• Communicating project resources needed and collaborating with teams to assign individual responsibilities
• Interfacing with clients through entire engagement and interacting with numerous levels of client organizations
• Establishing and maintaining a positive, collaborative relationships with clients

Benefits

• paid parental leave
• flexible time off
• certification and training reimbursement
• digital mental health and wellbeing support membership
• comprehensive insurance options

What This Job Offers

• Job Type: Full-time
• Career Level: Director