Director, Adult Day Services - Bucyrus

ST ANN CENTER FOR INTERGENERATIONAL•Milwaukee, WI

13d•Onsite

About The Position

St. Ann Center for Intergenerational Care is a nonprofit organization that provides community-based health and educational services for children and frail adults, serving as a resource and support for caregivers. The Center, sponsored by the Sisters of St. Francis of Assisi, reflects Franciscan values in meeting the spiritual, psychological, social, and physical needs of all participants. St. Ann Center specializes in adult and child daycare services in a safe, homelike setting where compassion, care, and dignity are key, bringing all ages together. The Director of Adult Day Care provides strategic leadership and operational oversight for Adult Day Care programs, reporting directly to the Chief Operating Officer. This role oversees high-quality client care, regulatory compliance, program operations, client discharges, staffing, and a team of nurses, CNAs, PCWs, intake, training, and activities staff. The position requires a hands-on, people-centered leader who can strengthen programs, build high-performing teams, and effectively balance the needs of employees, clients, and families. The Director will work closely with executive leadership to promote quality, consistency, and a positive care environment while supporting the physical, emotional, recreational, and social well-being of those served.

Requirements

License or Degree in Human Services Related Field
The program director of an ADCC shall be at least 21 years of age and have the capacity to respond to the needs of each participant and manage the day-to-day operations of the ADCC.
An associate degree or higher from an accredited college in a health care related field OR at least 2 years’ experience working in a health care related field which served a population similar to the participant group at the ADCC.
Excellent verbal and written communication
Reasoning Ability - Ability to apply common sense understanding to carry out detailed written or oral instructions.
Customer and Personal Service - Knowledge of principles for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Service Orientation - Actively looking for ways to help people
Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
All employees must follow the policies and procedures of St. Ann Center for Intergenerational Care.

Nice To Haves

License or Degree in Human Services or Related Field

Responsibilities

Provide overall leadership and operational oversight for Adult Day Care, Respite, Bathing, Overnight Respite, and related Adult Services programs.
Ensure all programs operate in compliance with state, federal, and local regulations and St. Ann Center policies, while meeting the spiritual, emotional, recreational, and social needs of clients.
Oversee daily supervision and delegated responsibilities of the Lead Supervisor/Director.
Collaborate with the Chief Operating Officer to review and improve programs, policies, procedures, and job descriptions.
Complete and submit required operational reports and documentation to executive leadership.
Oversee staff scheduling, assignments, and coverage, including call-ins, schedule changes, and two-person assist services.
Approve timekeeping, time-off requests, and temporary staffing documentation; maintain accurate weekly payroll records.
Lead staffing processes, including interviews, onboarding, orientation, and required training completion.
Provide staff coaching, mentoring, corrective action, performance documentation, and hands-on unit support as needed.
Direct Adult Services program delivery and client coordination, including admissions, care planning, and discharges.
Lead weekly care plan and Individual Service Plan (ISP) reviews in collaboration with program staff.
Ensure timely implementation of nursing orders and coordinated case management with Social Workers.
Address and resolve client, caregiver, and staff concerns.
Develop and oversee Personal Hygiene services for Day Care and À La Carte clients.
Monitor and maintain licensure and certification requirements for nursing and CNA staff.
Coordinate required training, orientation, and ongoing in-service education, including continuing education tracking.
Ensure full regulatory compliance across Adult Services programs.
Document and report all incidents and accidents involving staff or clients in accordance with policy.
Develop, update, and enforce policies and procedures; ensure consistent adherence through monitoring and review.
Manage staff complaints and grievances, preparing required reports for executive leadership.
Support student programs, internships, tours, and community engagement initiatives.
Approve supply ordering and operational requisitions.
Assist executive leadership with budget development, monitoring expenditures, and recommending capital or non-budgeted purchases.
Coordinate and follow up on volunteer staffing need with the Volunteer Coordinator.
Maintain regular communication with administrative and program leadership to support coordinated operations.
Serve as a liaison among staff, administration, clients, families, volunteers, and external partners.
Ensure accurate and timely submission of all operational, staffing, and compliance documentation.