Director, Admissions Strategy & Operations

Texas A&M University System•Kingsville, TX

2d•Onsite

About The Position

The Director, Admissions Strategy and Operations under direction, will play a pivotal role in managing the Admissions Office’s CRM, Technolutions Slate. This position is responsible for fostering a culture of data-informed decision-making, developing statistical reports throughout the admissions funnel, and assisting with strategic initiatives to achieve enrollment goals. Additionally, the Director will supervise the admissions operations staff, ensuring data integrity and effective processing of inquiry and application materials for both undergraduate and graduate levels. The role will also oversee the admissions decision process for all academic programs, ensuring absolute compliance with institutional and regulatory admissions requirements.

Requirements

Bachelor’s degree in an applicable field or equivalent combination of education and experience.
Ten years of related experience in Admissions, including related supervisory experience.
Ability to demonstrate trumpet performance concepts in instructional settings.
Ability to sit, stand, and move throughout classrooms, rehearsal spaces, performance venues, and offices.
Ability to lift, carry, and move instructional materials and musical equipment with assistance as needed.
Ability to travel independently for recruitment, outreach, professional activities, and university business.
Must be willing and able to work beyond normal office hours and/or work on weekends during peak admissions processing cycles and high-profile recruitment events.
This position is security sensitive.
This position will require export-control authorization prior to starting employment.
This position requires compliance with state and federal laws/codes and Texas A&M University System/TAMU policies, regulations, rules and procedures.
All tasks and job responsibilities must be performed safely without injury to self or others in compliance with System and University safety requirements.

Nice To Haves

Master’s degree in Higher Education Administration, Business Administration, or a related field.
Extensive experience with the Technolutions Slate Customer Relationship Management (CRM) System and Banner Student Information System (SIS).
Demonstrated knowledge of data analytics, predictive modeling, and funnel reporting.

Responsibilities

Provides leadership, supervision, and strategic direction for the Admissions Operations team, including full-time staff and student employees.
Coordinates staff processes associated with recruitment, hiring, onboarding, training, performance management, leave administration, and annual evaluations.
Coaches, mentors, and develops staff to ensure professional growth and operational excellence.
Oversees daily admissions operations, including application processing, document management, data entry, file completion, and preparation of applicant records for admission review.
Maintains knowledge of university systems and technologies, including Technolutions Slate, Banner SIS, Argos, and other related platforms.
Oversees the admissions decision process for all academic programs to ensure compliance with institutional policies, state regulations, accreditation standards, and applicable federal guidelines.
Ensures data integrity and accuracy within admissions systems through established quality assurance and auditing procedures.
Assists with error management within the CRM by reviewing exception reports, resolving data discrepancies, consolidating duplicate records, and coordinating corrective actions.
Collaborates with Enrollment Management leadership to develop and implement policies, procedures, and best practices related to admissions operations.
Co-leads the management, enhancement, and strategic utilization of the Technolutions Slate CRM, including implementation, maintenance, testing, and user training.
Operationalizes data-informed enrollment strategies through the effective use of CRM technology and analytics.
Conducts statistical analyses and prepares reports related to inquiries, applications, admissions decisions, enrollment trends, and funnel performance.
Prepares and disseminates regular reports on operational effectiveness, application processing timelines, and admissions outcomes.
Partners with the Director of Enrollment Systems/Slate and other stakeholders to identify, develop, and implement technology solutions that improve workflow management and operational efficiency.
Collaborates with Enrollment Management leadership, academic colleges, Information Technology Services, Office of Institutional Research, and other campus partners to support enrollment objectives.
Assists in the development, implementation, and assessment of communication plans and communication flows for prospective students, applicants, parents, and other stakeholders.
Provides guidance and support to admissions counselors and campus partners regarding admissions processes, policies, and system functionality.
Prepares presentations, reports, and recommendations for university leadership and enrollment management committees.
Other duties may be assigned.

Benefits

Medical $0 - $30 per month for Employee Only coverage after university contribution ($920 value). Up to 83% of premium covered by the university: Employee and Spouse Employee and Children Employee and Family coverage
Dental & Vision
Life Insurance, Accidental D&D, Long Term Disability, Flexible Spending Account and Day Care Spending Account
On-Campus Wellness Opportunities: TAMUK’s Wellness Program is designed to enrich lives through health and wellness programming that is meaningful and impactful.
Work Life Solutions: Counseling, Work Life Assistance, Financial Resources, and Legal Resources
Tuition Benefits: Employee Tuition Assistance Program
Book scholarships
Public Service Loan Forgiveness
Retirement: Teacher Retirement System of Texas (TRS) or Optional Retirement Plan (ORP), dependent on position
Voluntary Tax Deferred Account/Deferred Compensation Plan
Employee Leave: 8+ hours of vacation per month
8 hours of sick leave per month
8 hours of paid Birthday leave
12-15 paid holidays per year