Director, Admissions and Records

Tennessee Board of Regents•Nashville, TN

21h•$67,870 - $84,836

About The Position

Provides strategic leadership and oversight for admissions, registration, academic records, document management, and related student-records functions. Serves as the College Registrar and official custodian of academic records, ensuring compliance with institutional, state, and federal requirements while promoting operational excellence, process improvement, data integrity, and a student-centered enrollment experience. Leads the Office of Admissions and Records, including daily operations, service standards, staffing, workflows, and departmental priorities. Serves as the College’s subject-matter expert and designated institutional official for FERPA and student-records privacy. Oversees student-records and document-management systems, reporting, audits, enrollment technologies, staff development, departmental resources, and the department’s budget. Acts as an institutional authority on academic records, residency determinations, record releases, registration exceptions, records retention, and admissions and registration policies. Oversees transcript processing and evaluation, transfer-credit recording, degree audits, graduation certification, commencement eligibility verification, degree conferral, and maintenance of official academic credentials as assigned to the office. Resolves complex admissions, residency, registration, records, and privacy matters; establishes service standards and metrics; and improves processes to strengthen accuracy, compliance, efficiency, and student service. Collaborates with campus departments and external organizations, provides institution-wide consultation and training, and performs duties at the assigned campus or work location and other duties as assigned.

Requirements

Bachelor’s degree from an accredited college.
Four years of progressively responsible experience in higher education admissions, registration, academic records, or a closely related enrollment-services function, including supervisory or management responsibility.
Experience using a student information system and an electronic records or document-management system.
Demonstrated experience planning operations, leading process improvement, and supervising and developing staff.
Excellent oral and written communication skills, including the ability to explain complex policies and requirements clearly to varied audiences.
Ability to establish and maintain effective working relationships with students, faculty, staff, senior leaders, government agencies, auditors, vendors, and external partners.
Skill in analyzing enrollment and student-records data, developing reports, identifying trends and risks, and using findings to support decisions and operational improvements.
Knowledge of FERPA, records retention, residency, admissions, registration, academic-records practices, and applicable institutional, state, and federal requirements.
Ability to interpret and apply complex policies and regulations, exercise sound independent judgment, and resolve sensitive student-records matters.
Skill in process analysis, internal controls, project management, change management, and technology implementation.
Ability to manage complex student information, degree-audit, transcript, and document-management systems while maintaining data integrity and confidentiality.
Ability to develop policies, procedures, training materials, operational documentation, and service standards.
Ability to lead and develop staff in a high-volume, deadline-driven, student-centered environment.

Nice To Haves

Master’s degree from an accredited institution.
Experience with the Ellucian Banner Student system.
Experience serving as a registrar, deputy registrar, or senior admissions and records administrator.
Experience leading admissions, registration, academic records, graduation, or related student-services operations.
Experience implementing or managing student information systems, document-management systems, CRM platforms, or enrollment-technology projects.
Experience interpreting and applying federal and state requirements affecting student records, privacy, residency, and enrollment services.

Responsibilities

Provide strategic and operational leadership for the Office of Admissions and Records, overseeing daily operations, service standards, staffing, workflows, and departmental priorities.
Serve as the College’s primary subject-matter expert and designated institutional official for FERPA and student-records privacy, ensuring compliance with TBR and other applicable requirements.
Administer student-records and document-management systems and establish controls for accuracy, integrity, confidentiality, retention, security, and audit readiness.
Prepare, validate, and submit management and regulatory reports to the College, TBR, THEC, and other governing agencies; support internal and external audits.
Serve as an alternate VA certifying official and alternate SEVIS compliance official.
Lead the design, implementation, and continuous improvement of technologies supporting admissions, registration, records management, document imaging, and student services.
Recruit, supervise, evaluate, coach, and develop staff; promote a collaborative, accountable, student-centered service culture.
Develop and administer the departmental budget, staffing plan, contracts, and other resources in alignment with institutional priorities.
Serve as institutional authority for academic records, residency determinations, record-release decisions, registration exceptions, records retention, and interpretation of admissions and registration policies.
Oversee transcript processing and evaluation, transfer-credit recording, degree-audit operations, graduation certification, commencement eligibility verification, degree conferral, and maintenance of official academic credentials as assigned to the office.
Review and resolve complex admissions, residency, registration, records, and privacy matters; administer related exception and appeal processes within delegated authority.
Evaluate and improve processes to enhance the student experience, remove administrative barriers, strengthen internal controls, and improve operational efficiency.
Establish service standards, operational metrics, and departmental outcomes; analyze performance data and implement improvements to accuracy, timeliness, compliance, and student service.
Collaborate with Academic Affairs, Financial Aid, Advising, Information Technology, Institutional Effectiveness, and other partners on enrollment processes, policy alignment, system implementations, and process redesign.
Represent the College to TBR, THEC, governmental agencies, auditors, vendors, external partners, and professional organizations on admissions, registration, academic records, and compliance matters.
Provide institution-wide consultation, guidance, and training on admissions, registration, academic records, FERPA, records retention, and student information systems.
Perform job duties from the assigned campus or work location and other duties as assigned.