Director, Account Services
About The Position
As a Director of Account Services at RedPeg, you’ll be a strategic account leader on some of the agency’s most visible work—the large-scale, high-profile programs that play out on the biggest stages. Think major sports and entertainment moments, multi-market activations, and complex live event production where the details have to be flawless and the stakes are high. You’ll serve as the account and/or program lead for these complex programs—owning client success, driving organic growth on your accounts, and protecting profitability from SOW through close-out. You’ll partner with senior leadership on growth strategy and proposals, mentor the Senior Managers, Managers, and Coordinators around you, and work shoulder-to-shoulder with Production, Creative, and Talent to bring it all to life. Your ability to build trusted client relationships, spot where an account can grow, and lead a team through high-pressure execution is what will make you successful here.
Requirements
- Bachelor’s degree in Marketing, Communications, Business Administration, or a related field.
- 7–9+ years of relevant marketing, event, or sponsorship experience, with agency experience preferred.
- Experience leading large-scale, high-profile programs—major sports/entertainment moments, multi-market activations, or complex live event production.
- Demonstrated ability to manage multiple client accounts and drive strategic, organic growth.
- Experience working with national and multinational brands, ideally on high-profile or global programs.
- Strong leadership and mentorship skills, with a focus on developing the team around you.
- Proven experience in budget management and financial accountability, including multi-million-dollar programs.
- Exceptional communication and presentation skills, including comfort with senior client stakeholders.
- Excellent problem-solving and decision-making abilities under pressure.
- Advanced computer skills and proficiency with Microsoft 365 (Outlook, Teams, SharePoint, Word, Excel, PowerPoint), Google Workspace, and Keynote.
- Willingness to travel to oversee program activations and client engagements as needed.
Responsibilities
- Serve as the account and/or program lead for high-profile, complex client programs, ensuring success, profitability, and client satisfaction.
- Oversee the development and execution of large-scale experiential and live event production—major sports and entertainment moments, multi-market activations, and high-stakes brand programs—partnering closely with Production, Creative, and Talent.
- Manage venue sourcing and sponsorship negotiations for your accounts, owning these relationships from strategy through activation.
- Identify opportunities for organic growth on your accounts and lead internal proposal processes, partnering with senior leadership as needed.
- Build and approve account and program budgets and SOWs; ensure timely, accurate billing and own profitability against BvAs.
- Develop and implement account strategies that drive long-term client growth and retention.
- Serve as a key day-to-day client partner—handling proactive communications and challenging conversations with a calm, solutions-focused approach.
- Mentor and manage Senior Managers, Managers, and Coordinators, fostering team development; capable of onboarding and training junior staff up through the Senior Manager level.
- Ensure seamless communication and alignment between internal teams and external stakeholders.
- Contribute to departmental process improvements that make the team sharper and more efficient.
- Represent RedPeg as a senior leader in client meetings, industry events, and networking opportunities.
- Travel as required to oversee high-profile activations and client engagements, bringing organized, dependable leadership on-site.
Benefits
- Voted as one of The Washington Post’s Top Workplaces
- Independent full-service experiential marketing agency
- Connects brands to consumers through customized, personal engagement
- Fostering an inclusive workplace
- Policies and culture prioritize diversity at all levels
- Fair treatment based on merit and potential
- Supported by RedPeg Employee Resource Groups (ERGs): Equally (LGBTQI+ Community and Allies), Parents of RedPeg, ROC (RedPegsters of Color), and WOR (Women of RedPeg)
- Pioneering Spirit – Bold ideas and new paths fueled by our independence.
- Real Connections – Creatively driven experiences that connect brands and audiences in real and powerful ways.
- Inclusive Excellence – Culture where every voice is heard, every perspective is valued, and everyone has the opportunity to thrive.
- Detail Obsessed – Obsess over every moment to make it flawless, meaningful, and unforgettable.
- Embody One Team – No silos, no egos. Just passionate people working together to make the best work possible.
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What This Job Offers
Job Type
Full-time
Career Level
Director
