Account Director, Client Services

Influencer • Los Angeles, CA

1d • Remote

About The Position

As an Account Director, you will work within the Client Services team to oversee and execute brand campaigns in post-sale by delivering best in class client service and account management. You will be focused on Travel + Beauty clients but could eventually support a large portfolio of brands across a broad range of industries. The ideal candidate will be an exceptional performer and highly organized & effective leader focused on continuously improving client service and delivery for high impact results.

Requirements

• 6+ years working in an agency or brand within client services, influencer marketing, advertising, social, media, and/or creative.
• 3+ years of management experience.
• Proven expertise in account management, creator management, measurement, paid media, and working within a revenue organization.
• Experience in delivering post-campaign analysis reports and presentations.
• Skilled in reviewing legal agreements with creators and brands, with a clear understanding of usage rights and payment terms.
• Experience with revenue recognition systems and processes.
• Strong commercial awareness and exceptional organizational, communication, and leadership skills.
• Proven ability to identify and source creator talent.
• Experience negotiating contracts with creators, agents, managers, and/or attorneys.
• Skilled in scoping and planning content calendars based on creator rates and client KPIs.
• Experienced in creator outreach and managing relationships across platforms including TikTok, Meta, YouTube, Pinterest, and Snap.
• Adept at managing multiple campaign responsibilities and projects simultaneously.
• Highly comfortable with spreadsheets, numbers, and data analysis.
• Confident leading client calls, presentations, and strategic conversations.
• Nimble, forward-thinking, and comfortable navigating ambiguity.
• Positive, collaborative, and naturally exudes leadership presence.

Nice To Haves

• A general understanding of the travel and beauty marketplace is a plus.
• Experience designing decks and a genuine love for the travel and / or beauty space are both strong bonuses.

Responsibilities

• Oversee campaign execution in its entirety for many campaigns at any time.
• Build and foster strong client relationships alongside the Sales lead, managing expectations and sharing updates and next steps.
• Manage a team of client service individuals, building trust and a strong team mindset with those who support you on campaign execution.
• Take ownership of accounts in post-sale to help drive consistent upsells and repeat business for the sales team.
• Support on pitches for key clients and pull indicative creators and provide feedback and knowledge on scope, pricing, etc., where needed.
• Achieve and exceed quarterly revenue goals for Gross and Net revenue, and educate your team on the importance of staying within budgets.
• Be an expert at budget management, forecast and track project costs and update clients on spendings.
• Lead in revenue recognition and delivery of campaigns to keep leadership aware of any swings.
• Lead in creating Post Campaign Analysis Reports & Quarterly Business Reviews and presenting to the client.

Benefits

• Medical Benefits through Insperity
• Wellbeing support including EAP & Mental Health cover
• 401K with match opportunity
• 22 days of Paid Time Off (+ Federal Holidays which can be flexed to your needs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed