Account Director, Client Services

Influencer•Los Angeles, CA

2d•$100,000 - $110,000•Remote

About The Position

Influencer is a global creator marketing agency focused on humanizing brands through creator-first solutions. They leverage proprietary technology, platform partnerships, and talent relationships to deliver creator campaigns that drive measurable impact. As an Official Global Marketing Partner of TikTok, YouTube, Pinterest, Snap, Meta, and Twitch, Influencer uses its AI-driven operating system, Waves, to provide enterprise-level solutions. The agency has a global team of over 200 members and has executed campaigns for major brands like Spotify, Nike, and Coca-Cola.

Requirements

6+ years working in an agency or brand within client services, influencer marketing, advertising, social, media, and/or creative.
3+ years of management experience.
Proven expertise in account management, creator management, measurement, paid media, and working within a revenue organization.
Experience in delivering post-campaign analysis reports and presentations.
Skilled in reviewing legal agreements with creators and brands, with a clear understanding of usage rights and payment terms.
Experience with revenue recognition systems and processes.
Strong commercial awareness and exceptional organizational, communication, and leadership skills.
Proven ability to identify and source creator talent.
Experience negotiating contracts with creators, agents, managers, and/or attorneys.
Skilled in scoping and planning content calendars based on creator rates and client KPIs.
Experienced in creator outreach and managing relationships across platforms including TikTok, Meta, YouTube, Pinterest, and Snap.
Adept at managing multiple campaign responsibilities and projects simultaneously.
Highly comfortable with spreadsheets, numbers, and data analysis.
Confident leading client calls, presentations, and strategic conversations.
Nimble, forward-thinking, and comfortable navigating ambiguity.
Positive, collaborative, and naturally exudes leadership presence.

Nice To Haves

A general understanding of the travel and beauty marketplace is a plus.
Experience designing decks and a genuine love for the travel and / or beauty space are both strong bonuses.

Responsibilities

Oversee campaign execution in its entirety for many campaigns at any time.
Build and foster strong client relationships alongside the Sales lead, managing expectations and sharing updates and next steps.
Manage a team of client service individuals, building trust and a strong team mindset with those who support you on campaign execution.
Take ownership of accounts in post-sale to help drive consistent upsells and repeat business for the sales team.
Support on pitches for key clients and pull indicative creators and provide feedback and knowledge on scope, pricing, etc., where needed.
Achieve and exceed quarterly revenue goals for Gross and Net revenue, and educate your team on the importance of staying within budgets.
Be an expert at budget management, forecast and track project costs and update clients on spendings.
Lead in revenue recognition and delivery of campaigns to keep leadership aware of any swings.
Lead in creating Post Campaign Analysis Reports & Quarterly Business Reviews and presenting to the client.
Continuously improve client service and delivery for high impact results.