Director, Account Management - TPA

Personify Health • Tempe, AZ

1d • $130,000 - $150,000

About The Position

Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together in one place. We serve employers, health plans, and health systems with data-driven solutions that reduce costs while actually improving health outcomes. Together, our team is on a mission to empower people to lead healthier lives.
Learn even more about the work that drives us at personifyhealth.com.
Account management leadership isn't about overseeing transactions—it's about building teams that transform healthcare and wellbeing strategies for Fortune 500 and national clients through consultative partnership. As our Director of Account Management, you'll lead both Strategic Account Executives and Account Managers, owning portfolio performance across retention, revenue growth, and client outcomes. You'll set the vision, coach for excellence, and hold your team accountable for delivering results while modeling the consultative selling, strategic planning, and executive engagement that defines exceptional client service. Your ability to develop talent, drive commercial results, and collaborate cross-functionally directly determines whether your portfolio achieves predictable retention and growth or underperforms targets.

Requirements

• Bachelor's degree or equivalent in related discipline
• 10+ years experience in population health, health plan, health system growth, or related field
• Sales and/or Account Management experience along with healthcare and/or data analytics experience required
• TPA or health plan experience required
• 5+ years leading and developing teams in matrix organization
• Proven expertise in account service/consultative selling techniques, product knowledge, procedures, and administration
• Solid understanding of employee benefits and managed care products, self-funded business, labor community, pharmacy, and stop loss underwriting and pricing disciplines
• Proficiency with Microsoft Office Suite and Salesforce
• Strong business acumen with knowledge of current practices, trends, benchmarks, and competitive landscape in healthcare
• Understanding of US and/or global healthcare ecosystem and employer-sponsored coverages
• Ability to develop connections between broader healthcare strategies and health and wellbeing strategies
• Experience navigating organizational structures and understanding cultures, policies, and informal networks

Responsibilities

• Lead account management team: Manage Strategic Account Executives and Account Managers supporting a portfolio of Fortune 500, national, and global clients, developing and instilling consistent standards of excellence while guiding a diverse, high-performing team.
• Drive commercial accountability: Own reliable revenue, expansion, and retention targets across your portfolio, ensuring team delivers on growth objectives through renewals, expansions into new products and services, and proactive risk mitigation.
• Provide pipeline oversight: Deliver meaningful insights and leading indicators of revenue growth and risk to leadership through diligent, accurate pipeline management and oversight of client revenue, opportunities, and retention trending.
• Develop and coach team members: Provide thoughtful feedback, development opportunities, recognition, and ongoing direction through consistent, well-prepared team meetings, 1:1s, and timely performance reviews.
• Model executive engagement: Demonstrate how to build rapport and establish credibility with account stakeholders at strategic levels (CHRO, VP Total Rewards) through consistent executive presence, domain knowledge depth, and diligent preparation.
• Guide strategic client planning: Coach team to proactively identify client objectives, challenges, and leadership priorities while uncovering barriers and developing actionable, client-specific strategic plans that maximize satisfaction and ROI.
• Oversee business reviews and presentations: Ensure team delivers high-quality business reviews that derive insights from data, help clients plan future direction with health cost insights, and present product capabilities and thought leadership effectively.
• Lead pricing and negotiations: Provide oversight and support for pricing, proposals, RFPs, contract management, and negotiations to secure favorable outcomes.
• Monitor contract compliance: Ensure all client contractual obligations are met across portfolio while communicating contractual risks to appropriate Personify Health leadership.
• Collaborate cross-functionally: Work across internal teams to improve processes and products while recognizing those supporting team success and ensuring seamless service delivery.
• Represent Personify Health externally: Participate in thought leadership presentations, industry conferences, and client events as needed to elevate brand presence.

Benefits

• Competitive base salary and benefits effective day one
• Comprehensive medical and dental through our own health solutions (yes, we use what we build)
• Unlimited PTO—rest and recharge time is non-negotiable
• Mental health support, retirement planning, and financial protection
• Professional development with clear career progression and learning budgets
• Mission-driven culture where diverse perspectives drive real impact on people's health

What This Job Offers

• Job Type: Full-time
• Career Level: Director