Director, Academic Success Coach

University of Central Florida•Orlando, FL

13h•Onsite

About The Position

The Division of Student Success and Well-Being (SSWB) at the University of Central Florida (UCF) is seeking a Director, Academic Success Coach. This role will oversee the Academic Success Coaching team within the College of Sciences (COS), including staff supervision, quality assurance, and performance management. The Director will collaborate with academic college leadership to ensure continuity of student services and programs, maintaining consistency with the Academic Success Coaching model. This position involves working with other Directors, ASCs, and student support offices across campus to provide comprehensive care to UCF students. It is a full-time, year-round position offering training and development opportunities in a supportive, fast-paced environment focused on innovating student success and well-being. The Academic Success Coach (ASC) role combines academic advising and coaching, with ASCs managing student caseloads and utilizing coaching methodologies and case management approaches. All Directors, Assistant Directors, and ASCs report centrally within the SSWB division.

Requirements

Master's degree and 8+ years of relevant experience, including 3+ years of leadership experience, or Doctoral degree and 6+ years of relevant experience, including 2+ years of leadership experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).
All applicants must be authorized to work for any U.S. employer.
Visa sponsorship is not available for this position, and the university cannot accommodate H‑1B transfers or employment-based visa processing for individuals currently sponsored by another employer.

Nice To Haves

Demonstrated experience in higher education student success, academic advising, retention, coaching programs, or related areas.
Progressive leadership experience supervising staff in an academic advising, academic success coaching, or student support environment.
Experience leading large or complex teams, including establishing expectations, managing productivity metrics, and navigating employee escalations.
Proven ability to leverage data and CRM systems to monitor student engagement, evaluate team performance, and support data‑informed decision‑making.
Demonstrated success in developing high‑performing teams through mentorship, training, and performance coaching.
Demonstrated sound judgment, with the ability to make accurate, thoughtful, and appropriate decisions in complex situations.
Ability to perform duties with a high degree of integrity, confidentiality, and adherence to professional ethical standards.
Strong communication and presentation skills, with experience engaging staff, faculty, leadership, and students.
A resume and a short essay that details your vision of student success in higher education and speaks to your leadership philosophy.

Responsibilities

Oversee all operational aspects of the college-based Academic Success Coaching team to ensure efficiency and alignment with university goals.
Provide direct leadership, mentorship, and performance management for a diverse team, including Associate Directors, Assistant Directors, Senior Coaches, and Academic Success Coaches.
Direct all facets of staff performance, including onboarding, the implementation of evidence-based coaching methodologies, ongoing training, and continuous professional development.
Establish clear expectations and monitor productivity metrics to ensure the highest standards of coaching and student support.
Serve as the primary ASC representative to the assigned academic college, collaborating with Deans and Associate/Assistant Deans to integrate coaching into the college’s retention and graduation strategies.
Ensure the seamless delivery of student services and maintain consistency between college-specific needs and the broader ASC institutional model.
Represent the department on University, Division, or College-based committees, councils, and task forces.
Establish and execute departmental operational policies while developing strategic plans to implement university-wide advising and coaching initiatives.
Oversee and assess staff utilization of coaching technologies, CRM tools, and data dashboards to optimize workflow.
Manage daily operations, ensuring quality control and adherence to institutional procedures.
Oversee the design and execution of marketing, recruitment, and advising initiatives, including orientations, information sessions, and college fairs.
Manage the COS advising email systems and student appointment scheduling platforms.
Collaborate with the Assistant Dean of Students to manage communications regarding unmet degree requirements during the "Intent to Graduate" review process.
Provide strategic direction and execution for all academic advising activities within the university orientation programming.
Compile and analyze complex data sets to drive decisions regarding student retention, persistence, and graduation metrics.
Manage the coaching team’s progress toward established benchmarks, including contact hours, appointment volume, and term-to-term persistence rates.
Provide routine updates to senior leadership regarding coaching outcomes, success rates, and operational efficiency.
Partner with other Directors to share data and ensure all program partners are informed of coaching strategies and student success trends.